QUALITY MANAGEMENT/HOSPITAL ORGANIZATION/RADIOLOGY ORGANIZATION

quality improvement/management

process that monitors and evaluates the quality of care and services provided to patients within a health care facility

quality assurance (QA)

monitors proper patient scheduling, reception, and preparation. involves image interpretation and outcome analysis

quality control (QC)

once image is produced, it’s evaluated and analysis of each image is done to identify deficiencies and artifacts (something on image that shouldn’t be there) and to minimize image repeats

ex of artifact: metal

benefits

• patient safety

• effective patient care

• reduction in radiation exposure

• consistent image quality

• departmental effectiveness

• cost-effectiveness

patient safety/effective patient care

technologists must watch for any changes in patients condition while in their care

ex) reaction to contrast media

departmental effectiveness/cost-effectiveness

decreasing risks to employees and medical staff

ex) back injury due to lifting heavy patients or heavy equipment

philosophy

most hospitals strive to deliver highest quality patient care and services

mission statement

guiding force that outlines the organizations reason for existence and defines what should be done

types of administrative services

• governing board

• hospital administration

• admissions

• info systems

• procurement

• accounting

• support services

• human resources

governing board (executive board)

establish goals, policies, financial plans, and hires director or administrator

hospital administration

• makes sure that suitable facilities and equipment are provided and that staff of well-trained professional, technical, and support personnel is present

• may have more than one administrations who have clearly defined areas of responsibilities for mult departments