Communications Foundations

Verbal communication

exchange of information using words

Non-verbal communication

exchange of information without the use of words

Non-verbal Communication example

• Touch

• Eye contact

• Facial expressions

• Posture

• Gait

• Gestures

• Physical appearance

• Dress and grooming

• Sounds

• Silence

Factors that Influence Communication

• Developmental level

• Sociocultural Differences

• Roles & Responsibilities

• Space & Territorality

• Physical, Mental, & Emotional State

• Values

• Environment

Interpersonal communication

occurs between two or more people with a goal to exchange messages

Therapeutic relationship

exists among people who provide and receive assistance in meeting human needs

Therapeutic Communication Tools

• Listening

• Silence

• Touch

Listening

Requiring attention & concentration to sort out, evaluate, & validate clues for the best understanding

Silence

Can allow an individual to gather their thoughts, reflect and continue speaking at their own pace

Barriers to Communication

• Not understanding own feelings

• Failure to be clear

• Failure to be compassionate

• Failure to demonstrate respect

• Failure to listen

• Failure to recognize patient’s humanity

• Cliché’s

• Changing the subject

• Giving false assurances

Interviewing Techniques

• Open-ended

• Closed-ended

• Validating

• Clarifying

• Reflective

• Sequencing
   Directing

Interprofessional Communication

Ability to communicate with patients, families,
communities, and professionals in health and other fields in a responsive and responsible manner that supports a team approach to the promotion and maintenance of health and the prevention and treatment of disease

I-SBAR-R

• Identify

• Situation

• Background

• Assessment

• Recommendation

• Readback

I-SBAR-R Purpose

Hand of communication responsibility of care
transferred from one care provider to another

Professional Communication

• Change of shift report

• Interdisciplinary care

• Referrals

• Consults

• Rounding

• Transfer of care

• ISBAR

American Nurse Association’s Principles for Social Networking

• Nurses must not transmit or place online individually identifiable patient information

• Nurses must observe ethically prescribed professional patient -
  nurse boundaries

• Nurses should understand that patients, colleagues, institutions, &
  employers may view postings

• Nurses should take advantage of privacy settings & seek to separate personal and professional information online

• Nurses should bring content that could harm a patient’s privacy, rights, or welfare to the attention of appropriate authorities

• Nurses should participate in developing institutional policies
  governing online conduct