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actor-observer bias
tendency to attribute one’s own behavior to situational factors while attributing others’ behavior to dispositional factors
altruism
unselfish regard for the welfare of others
attribution
process of explaining behavior by assigning causes to it
attitudes
feelings, beliefs, and predispositions to act toward people or objects in certain ways
attribution theory
theory that explains how people infer causes of behavior
belief perseverance
tendency to hold onto beliefs even after they have been discredited
bystander effect
decreased likelihood of helping when others are present
central route persuasion
attitude change resulting from careful and thoughtful consideration of arguments
cognitive dissonance theory
theory that discomfort from conflicting thoughts motivates people to change attitudes or behaviors
cognitive load
mental effort being used in working memory
collectivism
prioritizing group goals over individual goals
confirmation bias
tendency to seek and interpret information that confirms existing beliefs
conflict
perceived incompatibility of actions, goals, or ideas
conformity
adjusting behavior or thinking to match a group standard
deindividuation
loss of self-awareness and restraint in group situations leading to impulsive actions
diffusion of responsibility
reduced sense of personal responsibility when others are present
discrimination
unjustifiable negative behavior toward a group and its members
dispositional attribution
explaining behavior based on internal traits or personality
door-in-the-face technique
persuasion strategy where a large request is followed by a smaller one
ethnocentrism
belief in the superiority of one’s own ethnic or cultural group
explanatory style
habitual way of explaining events as stable or unstable, global or specific, internal or external
external locus of control
belief that outcomes are controlled by external forces
foot-in-the-door technique
persuasion strategy where a small request is followed by a larger one
fundamental attribution error
tendency to overestimate dispositional causes and underestimate situational causes in others’ behavior
group polarization
enhancement of a group’s prevailing attitudes through discussion
groupthink
tendency for group members to suppress dissent to maintain harmony
halo effect
tendency to let one positive trait influence overall judgment of a person
implicit attitudes
unconscious beliefs and feelings toward an object or group
individualism
prioritizing personal goals over group goals
industrial-organizational psychology
application of psychology to workplace behavior and productivity
informational social influence
conformity based on accepting others’ opinions as reality
ingroup
group with which a person identifies
ingroup bias
tendency to favor one’s own group
internal locus of control
belief that one controls their own fate
just-world phenomenon
belief that people get what they deserve
mere exposure effect
increased liking for things due to repeated exposure
multiculturalism
appreciation and preservation of different cultural backgrounds
normative social influence
conformity to be liked or accepted by a group
norms
shared expectations about behavior
obedience
following orders from an authority figure
other race effect
tendency to more easily recognize faces of one’s own race
out-group
group to which a person does not belong
out-group homogeneity
perception that members of an out-group are more similar than they actually are
peripheral route persuasion
attitude change based on superficial cues rather than strong arguments
person perception
process of forming impressions of others
persuasion
process of changing attitudes or beliefs
prejudice
unjustifiable negative attitude toward a group and its members
prosocial behavior
positive, helpful, or constructive actions toward others
reciprocity norm
expectation that people will help those who have helped them
relative deprivation
feeling of deprivation compared to others
role
set of expectations about behavior for a position
scapegoat theory
tendency to blame another group for one’s problems
self
organized system of thoughts, feelings, and beliefs about oneself
self-fulfilling prophecy
belief that leads to its own fulfillment
self-serving bias
tendency to attribute successes to internal factors and failures to external factors
situational attribution
explaining behavior based on external circumstances
social comparison
evaluating oneself by comparing to others
social influence theory
theory explaining how individuals change behavior due to presence of others
social exchange theory
theory that social behavior is based on cost-benefit analysis
social facilitation
improved performance on simple tasks in presence of others
social identity
sense of self derived from group membership
social loafing
reduced effort when working in a group
social norms
expected standards of behavior within a group
social psychology
scientific study of how people think about, influence, and relate to others
social reciprocity norm
expectation that people respond to positive actions with positive actions
social responsibility norm
expectation that people help those who depend on them
social script
culturally defined sequence of expected behaviors
social trap
situation where individuals pursue self-interest at expense of group
stereotype
generalized belief about a group
superordinate goals
shared goals that require cooperation to achieve