OBHR 4335 (Train) McGrawHIll CH 1-6 Quizzes

Which of the following statements is true of human capital?

Motivation to deliver high-quality products and services is a part of human capital.

Informal learning _________

leads to the effective development of tacit knowledge

Which of the following is true of tacit knowledge?

It is best acquired through informal learning.

Which of the following steps of the training design process involves person and task analysis?

conducting needs assessment

Which of the following is not included in the ADDIE model?

engagement

Which of the following is an example of human capital?

work-related competence

Which of the following statements is true of Millennials?

They are believed to have high levels of self-esteem, sometimes the point of narcissism.

____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management

A core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

TQM

____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

Six Sigma

____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries that rely almost exclusively on technology to interact and complete their projects.

Virtual teams

According to the ATD capability model, a business partner _________

Uses business industry knowledge to create training that improves performance

In the ATD capability model, a ___ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.

Project manager

Which of the following statements is true?

For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

Which of the following is false regarding employee engagement?

Surveys demonstrate that approximately 60 percent of the U.S. workforce is engaged in their work.

The strategic training and development process begins with _________

Identifying the business strategy

____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

Mission

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial

Balanced scorecard

_____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses.

Staffing strategy

Which of the following is not one of the major business strategies discussed in the text?

product differentiation

Companies that emphasize innovation and creativity are labeled as _________

Baseball Teams

Uniqueness refers to

The extent to which employees are rare, specialized, and not highly available in the labor market.

Job-based employees are characterized by

High value and Low uniqueness.

Which of the following positions is characterized by high value and low uniqueness?

Lab Technician

Companies adopting a ______ strategy need to train employees in job-search skills and focus on cross-training their remaining employees.

Disinvestment

Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) ___ strategy.

Internal Growth

Which of the following is true of the business-embedded (BE) learning function?

The BE function is customer-focused.

Which of the following is not one of the major "change-related" problems that need to be addressed before the implementation of new training practices?

Training-business strategy incongruence

Development at Argo Group focuses on early career professionals with fewer than 5 years of specialty insurance experience. This example was provided to illustrate which of the following strategic training initiatives?

Expand who is trained

_____ not only views trainees as customers, but also views managers and senior-level managers as customers who make decisions to send employees to training and allocate money for training.

A business-embedded learning function

Which of the following statements is true of needs assessment?

The process can determine if training is the appropriate solution.

_____involves determining whether performance deficiencies result from lack of knowledge or skill.

Person analysis

According to the text, collecting data on social support for training from managers and peers is a component of which level of analysis?

Both organizational analysis and personal analysis

_____ are useful for exploring complex or controversial issues.

Focus groups

_____ refers to the process of a company using information about other companies' training practices.

Benchmarking

In the needs assessment process, organizational analysis involves identifying _________

The training resources that are available

A needs assessment conducted at McDonald's was presented in the text. Which of the following is NOT true of its needs assessment process?

The organization's business strategy was reevaluated to ensure that training was in alignment with its strategy.

Employees' readiness for training includes identifying whether _________

The work environment will facilitate learning and not interfere with performance

A ______ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap

Root cause

In person analysis, ______ relate(s) to resources employees need to help them learn.

Inputs

______ relates to intellectual capability and general intelligence.

Cognitive ability

Which of the following statements is most true about age and generation in the context of training?

Gen Xers dislike close supervision.

Which of the following statements is true of competency models?

All of these choices are correct.

______ refers to the process of determining whether training is the best or most likely solution to a performance problem or gap.

Root cause analysis

Which of the following needs assessment techniques is objective, yet may threaten employees?

Observations

"Design and code a computer program that meets customer requirements" is an example of which of the following learning outcomes?

Intellectual skills

"Not allowing trainees to take an extra break because they were disruptive" is an example of _____, in the context of reinforcement theory.

Extinction

Behavior modeling is a training method that is primarily based on _________

Social learning theory

Logical verification to increase self-efficacy typically involves _________

Perceiving a relationship between a new task and a task already mastered

Juan, an operations manager, has been assigned to train a group of older employees in the logistics department. He has to train them to use new computer software. He begins by reminding them that they were quick in learning the old software. Juan is trying to _________

Increase the employees' self-efficacy

In the context of expectancy theory, the belief that performing a given action is associated with a particular outcome is called _________

Instrumentality

Which of the following statements is true of closed skills?

They refer to skills that are to be identically produced by the trainee on the job.

Which of the following strategies is least appropriate for supporting the transfer of open skills?

Providing detailed checklists for trainees to follow

In the learning process, semantic encoding typically involves ________

Providing learning guidance to individuals, such as the use of diagrams and models to show relationships among concepts

Which of the following statements is true of organizing as a learning strategy?

It requires the learner to find similarities and themes in the training material.

____ refers to individual control over one's thinking.

Metacognition

____ refers to the learner's involvement with the training material and assessing their progress toward learning.

Self-regulation

_____refers to practicing a task continuously without breaks.

Massed practice

Which of the following is a disadvantage of communities of practice (COPs)?

Participation is often voluntary, so some employees may not share their knowledge unless the organizational culture supports participation.

____help(s) explain the value that a person places on different outcomes. With that information, training can be better designed to motivate individuals and to be more fulfilling.

Need theories

Breakout rooms not in a lecture hall or classroom are appropriate for training that requires

High collaboration, High self-direction.

Jane has been a trainer for many years. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees. Her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

Self-fulling prophecy

Curricula differ from courses in that curricula _________

Include broader learning objectives

A _____refers to an organized program of study designed to meet a complex learning objective.

Curriculum

______ review meetings are meetings between a manager and employee during which the employee's performance is discussed, and improvement goals are agreed upon.

Performance appraisal

A(n) ____ refers to a memory tool to encode difficult-to-remember information in a way that is much easier to remember.

Mnemonic

A request for proposal (RFP) is a document mainly used to identify _________

Potential vendors and consultants for training services

Which of the following strategies is least appropriate for far transfer?

Using standardized procedures, processes, and checklists

In training, the greatest level of support that a manager can provide is to _________

Participate in training as an instructor

Which term refers to a group of two or more trainees who agree to meet to discuss their progress using learned capabilities on the job?

Support network

With opportunity to perform, activity level refers to the _________

Frequency with which trained tasks are performed on the job

Low levels of opportunity to perform may indicate that _________

Training content is not important for the employee's job

Which of the following is a concern in organizations regarding the loss of explicit and tacit knowledge?

The retirement of Baby Boomers

A computer classroom is appropriate for training that requires

Low collaboration, Low self-direction

____ identify parts of terminal learning objectives that trainees must learn during training.

Enabling learning objectives

Formative evaluation involves collecting data about a training program from trainees mainly through _________

Their opinions and feelings about the program

Behavior and skill-based outcomes are best measured by _________

Observations

Which of the following is an affective learning outcome?

Greater appreciation of diversity

If a firm measures its sales volume before and after a training program, which training outcome is it focused on?

Results

Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?

Trainees are categorized into detractors, permissives, and promotors.

____ is (are) likely to be the easiest training outcome to measure.

Reactions

Appropriate training outcomes need to discriminate, meaning that _________

Trainees' performance on the outcome should actually reflect true differences in performance

Which of the following statements is most true of comparison groups?

They represent a group of employees who do not attend training.

_____ is a time period in which participants no longer receive training intervention.

Reversal

Which of the following statements is true of Solomon four-group evaluation design?

It combines both pre-test/post-test comparison group and post-test-only/control group designs.

Return on investment (ROI) analysis is best suited for training programs that are _________

Significant financial investments

____ demonstrate(s) to key business stakeholders, such as top-level managers, that their expectations about training have been satisfied.

Return on expectations (ROE)

__ refers to concrete examples to show how learning has led to results that a company finds worthwhile and credible.

Success cases

A net promoter score would be used to measure which of the following outcomes?

Reactions

Preparing a dessert, sawing wood, and landing an airplane are examples of which type of evaluation outcome?

Behavior and skill-based