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hierarchy
refers to the levels of authority within an organisation
chain of command
formal line of authority that flows down from top to lower level
span of control
the no. employees that a manager or supervisor effectively manages
centralised structure
decision making authroty is concentrated at the top of the organisation
tall structure
multiple levels of management and more centralised decision making processes
long chain of command
large organisations
flat structure
characterised by fewer levels of management and a more decentralised decision making process
short chain of control
small organisations