Chapter 9 QUIZ: Office Procedures

time management

the process of planning your activities to gain better control over how you spend your time.

interruption

A(n) _______ is a person, sound, or event that stops you from completing work.

1. Unplanned visits at work

2. Questions from coworkers or customers

3. Delays in receiving work from others

Name three interruptions mentioned in the textbook.

The purpose of keeping a time-use log is to track how you spend your time throughout the day

What is the purpose of keeping a time-use log?

prioritize

______ means you rank things in order of importance or urgency.

1. Break the large project into smaller tasks.

2. Determine the steps to be taken in each of the smaller tasks.

3. Establish deadlines for each section or smaller task and meet those deadlines.

4. Look for ways to improve your procedures and simplify the completion of the project.

5. If the large project is one that will be repeated periodically, record your procedures for later use. Note suggestions you want to follow in the future for improvements.

What are five suggestions given for handling large projects?

preventive maintenance

Servicing equipment and replacing parts, as needed, to keep equipment in working order is known as _______ _______

ergonomics

the study of the effects of the work environment on the health of workers.

ambient lighting

The lighting that is provided by overhead light fixtures for an entire work area is called _________

carpal tunnel syndrome

it is a repetitive strain injury that occurs when stress is placed on the hands, writs, or arms.

emergency procedures

______ _____ are steps to follow in times of trouble or danger

1. Some companies have security personnel who make sure each visitor signs a log. The log shows the visitor’s name, address, and the name of the person or office being visited. 

2. At some companies, employees must wear identification (ID) badges. These badges are used to gain entrance to parts of the building.

3. Fingerprint scanners or eye scanners may also be used to allow access to a secure area.

List some of the methods companies use to control access to secure areas?