Organisational Behaviour - Lecture 1 Fundamentals

This set of vocabulary flashcards covers key definitions, statistics regarding turnover and theft, the physiological benefits of kindness, and the systematic study model of Organisational Behaviour.

Organisational Behaviour (OB)

A field of study that investigates the impact that individuals, groups, and structure have on behaviour within organisations to improve an organisation’s effectiveness.

Voluntary Employee Turnover

When employees choose to leave an organization on their own through resignations rather than layoffs.

Workplace Incivility

A ubiquitous occurrence where $98\%$ of workers experience or witness disrespect at work and $90\%$ admit to instigating it.

The Organisational Behaviour Trap

The erroneous logic that because one is a person in an organisation and understands themselves, they automatically understand organisational behaviour.

Systematic Study

An approach to OB that looks for relationships, uses scientific evidence, and collects data in controlled settings to allow for (reasonably) accurate predictions.

Individual-Level Inputs

Variables in the OB model such as diversity, personality, and values.

Group-Level Processes

Variables including communication, leadership, power and politics, and conflict and negotiation.

Organisation-Level Outcomes

The final results of the OB model, specifically identified as productivity and survival.

Withdrawal Behaviour

An individual-level outcome variable in the systematic study model reflecting employees distancing themselves from the organization.

Citizenship Behaviour

An individual-level outcome in the systematic study model that involves discretionary behavior that contributes to the organization's effectiveness.