Fundamentals of Business Communication - Interpersonal and Digital Communication

Vocabulary terms and definitions covering interpersonal communication skills, conflict resolution, and digital collaboration platforms from the lecture notes.

Oral communication

Spoken communication involving the ability to talk in a clear and concise manner, focus, seek clarification, and paraphrase.

Pitch

The frequency of the voice which can be raised or lowered during speech.

Tone

The specific feelings expressed through the voice.

Register

The degree of formality or informality of the language used.

Breath control

The ability to inhale deeply and exhale with control, enabling a speaker to speak with assurance and clarity.

Active listening

An intentional attempt to comprehend and analyse information, involving objectivity, eye contact, and the use of clarifying questions.

Assertive communication

A communication style where one expresses needs and opinions clearly and directly without being aggressive or passive.

Mediator

An objective, unbiased person, typically a superior or HR official, who helps conflicting parties reach a win-win agreement.

Digital communication

A field covering online platforms for collaboration, digital tool implementation, and communication tactics in remote work settings.

Digital literacy

Basic abilities including using computers and digital tools, using online platforms securely, and keeping up with technological innovations.

Remote working

A work environment that requires artificial and planned communication due to the lack of spontaneous on-site interactions.

Instant Messaging Tools

Quick and simple communication methods for brief exchanges within an organisation, including Slack, Google, and Microsoft Office apps.

Google Workspace

A set of online productivity tools (formerly G Suite) including Gmail, Google Docs, Google Sheets, Google Slides, and Google Drive.

Microsoft 365

A suite of apps including Word, Excel, PowerPoint, and Outlook designed to function on computers, tablets, and mobile devices.

Zoom

An internet platform for video conferences known for its user-friendliness and high audio and video quality.

Trello

A project management application that visualises work using a Kanban board structure.

Kanban board

A visual tool intended to aid with work visualisation, work-in-progress limitation, and efficiency maximisation, typically using To-Do, In Progress, and Done columns.

Requested Tasks (Kanban column)

The column encompassing everything that must be completed before the project is complete; these tasks have not been started yet.

In Progress (Kanban column)

The column where tasks move once a team member begins them so that all team members know work is underway.

Done (Kanban column)

The column where completed tasks are moved so they can be reviewed by the team.

Project Management Tools

Software such as Jira, Asana, and Click Up that handles task assignment, deadlines, and visual progress tracking.

Time Management Tools

Applications like Tempo, Scoro, and Toggl that track task progress and time to facilitate worker accountability.