Patient care and safety

What is patient centred care?

Care focused on the needs of the individual based on values and preferences

Must be co-produced with patients to improve treatment outcomes

Why is patient centred care important?

Many people want to play a more active role in their healthcare, improving treatment outcomes, improving patient satisfaction and boost staff morale.

How can patient centred care be implemented?

Shared decision making, self management, making every contact count and signposting.

How can we make every contact count?

Raise awareness, motivate and signpost people to improve their wellbeing.

How can we use active signposting?

Listen to patient concerns, give individuals confidence and support them to using various services.

What is patient safety?

Avoidance of unintentional and unexpected harm to people during provision of healthcare

What are three aspects of improving patient safety?

Improve understandings of safety to patients, equip staff with skills and opportunities to improve safety and support programmes that deliver change.

What are never events?

Serious and largely preventable patient safety incidents that should not occur if national guidance or safety recommendations are followed.

What are examples of never events?

Errors in electronic health records system

Systems unavailable for use

Software malfunctions

Human error factor

What are examples of radiography errors?

Number of views

Patient positioning

Incorrect use of collimation and grids

Processing errors