QUIZ

efficiency, costs, and quality

Three issues are at the core of operations management…

resource and capacity management, information

______ is a key activity of operations managers that involves ensuring that the right amount of resources (labor, equipment, materials, and ______ ) is available when needed.

goods are tangible, whereas services are intangible

a key difference between goods and services is that…

physical inventory

Scheduling in service-providing firms focuses on when to assign employees and equipment to accomplish the work most efficiently without the benefit of…

goods-producing firms…

use inventory to ensure constant availability of products despite demand fluctuations

perceived benefits by cost to the customer

The value of goods and services can be determined by dividing…

clearly defined set of tangible and intangible features that customers recognize / pay for / use/ or experience, broadly

A customer benefit package (CBP) is a(n) _______ . The CBP is a way of conceptualizing and visualizing goods and services by thinking ______ about how goods and services are bundled and configured together.

normally location specific or firm specific

In the context of a customer benefit package (CBP), a variant is…

value chain, broader

A _______ is a network of facilities and processes that considers the materials flow, finished goods, services, information, and financial transactions from suppliers, through the facilities and processes that create goods and services, and delivers them to the customer. It is ______ in scope than a supply chain.

core processes

focused on delivering services that create value for customers

focus on gaining a customer, focus on keeping existing customers

in the context of the pre- and postproduction services perspective of a value chain, preproduction services _________, and postproduction services __________

cost and efficiency

Of the seven major eras of operations management, the focus on ________ led to the development of modern factories.

organizations need to protect the health and well-being of their stakeholders

social sustainability is important because…