Texas Roadhouse Server Validation

What is our mission statement?

Legendary Food, Legendary Service

What is our story?

Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs

What should you do if your table tells you their silverware or plate is dirty?

Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware

What is the temperature danger zone?

40-140

When should you wash your hands?

After using the restroom, bussing plates, touching your face, etc.

What does service with H.E.A.R.T. mean to you?

HEART means giving legendary service to every customer. Greeting tables and serving tables with an amazing and attentive attitude that ensures your customers will want to come back.

What does H.E.A.R.T. stand for?

Howdy
Engage
Arrive
Respond
Thank You

What 3 words describe Howdy?

Friendly, Energetic, and Fun

Describe what happens during howdy step?

Welcome with smile and eye contact, greet immediately and flag table, recognize first-time-guest and tell story, do table inventory, suggest specific drinks and apps, take drinks (check ids) and app orders, ring in drinks and apps

How long do you have to greet your table?

15-45 sec

What should you check for when greeting your table?

plates, silverware, bread, peanuts

What three words describe engage?

knowledgeable, passionate, care/concern

What happens during the engage step?

serve drinks, use drink name and offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points, repeat order, describe steak temps, refill bread (if needed), ring in order

How long do you have to ring in drinks?

2-3 min

What to do if your table gives you an appetizer order and entrée order at the same time?

Wait 5 minutes to ring in food or wait till appetizer is delivered to table

What items should you be suggesting?

upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar

How long should it take you to ring in drinks/apps/entrees?

2-3 min

What are some key points when taking a guests order?

use pivot points, make eye contact, repeat order, describe steak temps

What is a pivot point? Why is it important?

A pivot point is the seating order of guest. It makes it so that food does not auction off food.

What is pre-bussing and why is it important?

it is removing dirty plates and silverware and trash off of tables during and after a guest meal. It makes the SA's job faster and easier.

What appetizers do we offer?

cactus blossom, fried pickles, rattlesnake bites, tater skins, grilled shrimp, boneless buffalo wings, cheese fries, killer ribs, texas red chili, combo appetizer (three of: boneless wings, rattlesnake bites, tater skins, or fried pickles... two dipping sides)

What side items do we offer?

applesauce, baked potato, buttered corn, fresh veggies, green beans, mashed potatoes, seasoned rice, steak fries, sweet potato, texas red chili, sautéed onions, sautéed mushrooms

What kids meals do we offer?

kids: hot dog, mac and cheese, mini-cheeseburgers, jr. chicken tenders, grilled chicken, lil' dillo steak bites
ranger: chicken critter basket, andy's steak, ranger rib basket

What is the difference between a kid's meal and ranger meals?

kids meal are for 12 and under
ranger meal are for kids with larger appetites

What is our non-alcoholic glasses served in?

coke glasses or kids cup

What bottled beer do we have?

Blue Moon, Budweiser, Bud Light, Michelob Ultra, Miller Lite, Coors Light, Corona, Corona Light, dos Equis, Heineken, O'Doul's, Sam Adams Angry Orchard, Sam Adams Boston Lager, Stella Artois, Twisted Tea

What draft beers do we offer?

Budlight, Budweiser, Coors Light, Michelob Ultra, Miller Lite, Texas Red, Sam Adams Seasonal, Shock Top, Yuengling

What comes in our house margarita mix?

Juarez gold, Juarez silver, Agile nectar, Juarez Triple Sec, Margarita Silver Tequila, Orange Juice

What flavors best come served on the rocks? Frozen?

Rocks: Jamaican Cowboy, Hurricane, Razzlesnake, Roadhouse Roadie
Frozen: Strawberry, Coconut, Peach, Sangaria

What is a kicker?

A margarita enhancer

What is an alley rally?

A server meeting to get the servers excited for the shift

Name 3 of our top 10 service priorities

knowledgeable servers, sense of fun, urgency on greetings, drinks and food, manager table visits, 3 table stations

What are our core values?

fun, integrity, passion, partnership

What are our operational goals?

manager in window, training, host focus, first time guest, image, alley rally

What are some examples of running sidework?

food running, bread plates, replacing beverage naps, ice

Why is running side work important?

teamwork, keeps restaurant running fuctionally

What are 3 words to describe arrive?

proud, present, attentive

What is going on in arrive?

delivered apps, salads, and entrees, refill drinks and bread, check back after 2 minutes to validate order, accommodate needs, pre-bus unused items

How long do you have to deliver appetizers?

6-8 min

how long do you have to deliver salads?

5 min

how long do you have to deliver entrees?

12-15 min

After they receive their food, when should you check on your guests?

2 min/2 bites

What are three words to describe respond?

kind, courteous, respectful

what is going on during the respond step?

anticipate guests needs, maintain table (bread, peanuts, bev naps, pre-bus and trash), ask if they want refills, be check ready

When should you stop automatically refilling non-alcoholic drinks?

once guests receive main entrees

Give 3 examples of suggestive selling

petron or 1800? loaded (potatoes, fries, veg..)? start out with a hurricane margarita? or an ice cold bud light?

what types of steak do we serve?

sirloin, dallas filet, porterhouse t-bone, new York strip, ft. worth ribeye, bone-in ribeye, prime rib

describe different steak temperatures

rare- cool red center
med-rare- warm red center
med- hot pink center
med-well- slightly pink center
well- no pink

How do you fill out a re-cook ticket?

table, pivot point, server, recook or upcook?, time, steak type, steak temp, and side

What should you do if your guest are being sat without silverware?

get silverware on way to greet table

What size sirloins do we offer?

6, 8, 11, 16

What size ribeye do we offer?

10, 12, 16, and 20 (bone-in ribeye)

What size filet do we offer?

6, 8, and 3 (medallions)

What size New York Strip do we offer?

8 and 12

What is a smother? How do you ring it in if you don't want mushrooms?

smother is sautéed mushrooms and onions, jack cheese, brown or cream gravy, ring it in and add No Mush on modifications

What size prime rib do we offer?

10, 12, 16

How o you ring in a 20 oz sirloin?

Press largest sirloin and put add ounce till 20 oz

What comes on the house salad?

tomatoes, eggs, croutons, and cheddar cheese

What is the difference between our grilled chicken salad and chicken critter salad?

critter- hot crispy tenders, jack and cheddar cheese
grilled chiken- marinated chicken, jack cheese, red onions, and croutons

What comes on steak filet salad?

greens drizzled with Italian dressing, with filet strips, blue cheese crumbles, bacon bits, red onions, tomatoes, croutons

What dressings do we offer?

ranch, low fat ranch, Italian, blue cheese, honey mustard, thousand island, oil & vinegar, ceasar, honey french

what sauce comes with our salmon

tartar sauce

what sauce comes with our catfish?

creole mustard sauce

How many shrimp come with a shrimp dinner?

10 (2 skewers)

How many ribs come with a full slab? half slab? rib kick?

10-12, 5-6, 4

Can you get the ribs without bbq sauce?

yes

Can you get pulled pork without bbq sauce?

no

what comes on all our burgers?

lettuce, Onion, Tomatoes, American cheese

What desserts do we offer?

big ol' brownie, strawberry cheesecake, granny's apple classic, we can also do a scoop of ice cream

What toppings come on our smokehouse burger?

american and jack Cheese, sautéed mushrooms and onions, bbq sauce, lettuce, onion, tomato

what sauce comes with our pork chops?

peppercorn sauce

What comes on a smothered chicken? What should you ask every guest that orders a smothered chicken?

sautéed mushrooms and jack cheese

What wines do we offer?

barefoot merlot, cupcake chardonnay, flip flop moscatto

What are three buzz words for Respond?

kind, courteous, and respectful

What are three buzz words for Thank You?

genuine, memorable, grateful

What is happening during the thank you step?

drop check, make change quickly, show appreciation, and give heartfelt thank you

How will you build regulars?

be attentive and personal, memorizing orders and names, invite them back and tell them to request to sit with you

what is early dine? what items are offered? What times do we offer early dine?

11 entrees for 9.99
mon-thurs until 6
fri-sat until 4
6 oz. sirloin, roadkill, county friend sirloin, grilled bbq chicken, country fried chicken, chicken critters, pulled pork, grilled pork chop, grilled chicken salad, chicken Caesar salad, chicken critter salad

What is wild west Wednesday?

8 oz sirloin for 9.99

What is our happy hour? What items do we offer? What time is happy hour?

mon-thurs till 6
fri-sat till 4
domestic beers for 2.50 and Petron margaritas for 5.25 (flavors extra .50)

What is sirloin sunday?

11 oz sirloin dinner with two sides for 11.99

How do you handle guest complaint?

apologize and fix it to the best of your ability. then get a manager

What does slam stand for?

Smile
Listen
Apologize
Manager

How many food running tickets should you have at the end of your shift?

20

Why is food running/side work important?

it keeps the restaurant running in a smooth and orderly fashion with guests getting their food right out the oven and servers being able to preform their job.

Give 5 examples of teamwork

running food for other servers tables, restocking bev naps, restocking bread plates, refilling ice, seater help, refilling drinks for other tables if asked, helping out section buddy

What forms of IDs do we accept?

drivers license, military ID, passport, state issued ID

What are some signs of intoxication?

walking, slurred words, over friendly/aggressive, loud, sudden mood swings, heavy eyes

What should you do if you suspect a guest is intoxicated?

get manager, ask guest about driving home