MAP 120: Final Exam Study Guide

Most patients are willing to wait no more than how many minutes to be seen by a medical provider?

Twenty minutes

Which of the following is the common abbreviation for a Pap smear?

Pap

Which of the following appointments takes 5-15 minutes?

Follow-up appointment

A patient’s personal health record is owned by who?

The patient

What are good tips for reducing noise caused by stress?

Limit caffeine and sugar intake, drink plenty of water, eat a good breakfast or lunch

Which of the following is an advantage of EHRs?

Increased readability and legibility of charts, ability to access patient charts outside the office

How many identifiers are required to correctly identify a patient’s EHR?

Two

To find out which patients are not paying their office claims and statements promptly, you could ask the EHR generator to create what kind of report?

Aging reports

Which organization has defined the terms “electronic medical record” and “electronic health record”?

National Alliance for Health Information Technology (NAHIT)

In the communication circle, what is the response to the message by the receiver called?

Feedback

What is an example of a roadblock to therapeutic communication?

Reassurance, approval/disapproval, agreeing/disagreeing, advising, probing, defending, requesting an explanation, minimizing feelings, making stereotyped comments

What is an example of negative communication?

Mumbling, avoiding eye contact, interrupting, showing boredom

What is an example of active listening?

Offering feedback or asking questions

What well-known behaviorist developed the hierarchy of needs model?

Abraham Maslow

What are considered computer input devices?

Keyboard and mouse

Who provides protection against spammers?

Antivirus software

What are expendable items?

Items that are used and must be restocked (e.g. examination table paper)

Who is responsible for organizing most medical supplies?

Medical assistant

The appropriate way to store chemicals, drugs, and solutions is to?

Keep them in a cool, dark place

What should you do after checking the expiration dates on medical supplies?

Rotate inventory so older items are stored in the front

What is the first thing that should be done when a shipment of supplies arrives at the medical office?

Check the shipment against the order form to make sure the correct items have been delivered

The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year’s appointment?

Recall notice. In a tickler file, enter the patient’s name under the month when she should call the office. When the time arrives, send a reminder in the mail.

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

Confirmation calls

What is the appropriate procedure to follow for a patient who misses an appointment?

Document any late or missed appointments in the patient’s chart

What is a superbill?

Otherwise known as an encounter form; lists services performed, diagnoses, health insurance, demographic information, and balance

What is the process of classifying and reviewing past-due accounts from the first date of billing known as?

Age analysis

Where is the appropriate position for the signature block?

Alligned with the complimentary closing and typed three to four lines below to allow room for a signature

In which type of letter style are all lines flush with the left margin?

Fulll-block letter style

In general writing, use numerals when the numer is what or greater?

Eleven

Before undertaking e-mail communication with a patient, what must you do?

Know the type of person to whom you are writing. Use the active voice whenever possible, but use passive voice to soften bad news

Which of the following is good practice for managing e-mails?

Check office e-mail regularly, empty unwanted emails, do not open unidentifiable e-mails

Which organization reviews patient health records to monitor whether the care provided and fee charged met accepted standards?

The Joint Comission (TJC)

What information is found on the patient registration form?

Date of visit, date of birth, legal name, address, phone number, insurance information, emergency contact, primary care provider

The best way to ensure the licensed practitioner sees a patient’s X-ray report filing is to what?

Have the practitioner sign or initial the report

Where is the best place to interview a patient?

Private room

What is an example of a sign?

Blood pressure, rash, swelling

What are objective or external factors that can be seen, felt, or measured by the practitioner called?

Signs

What are subjective or internal conditions felt by the patient called?

Symptoms

A marker made of stiff material and is used as a placeholder when someone takes a file out of the filing system is?

Out guide

What filing system is used when the patient’s name must be kept confidential?

Numeric filing system

Medical practices use what type of file to avoid losing track of important dates?

Tickler file

What constitutes an active file, as opposed to an inactive file?

It depends on the individual practice

What document indicates who is responsible for the various types of calls coming into the medical office and how the calls are to be handled?

Routing list

What conditions require immediate medical help?

Heart attack symptoms, bites, hypothermia, shock

Which of the following procedures should be followed if the practitioner is not in the office when an emergency call comes in?

Instruct the caller to dial 911

If you do not recognize the name of the patient calling, what is the most appropriate response?

“Has it been some time since you’ve been in the office?”

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the provider is?

Wave scheduling

What requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person’s application for credit, insurance, or a job?

Fair Credit Reporting Act (FCRA)

If a practitioner decides not to extend credit to a patient, what must be done according to the Fair Credit Reporting Act?

Inform the patient in writing that credit was denied based on the credit report