Volume 2 Set 1

Which Linux utility can be used with wildcards to find matches for a regular expression in a text file?

grep

To avoid distraction when working on a customer's problem, avoid taking ______ calls.

personal

A(n) _____________ will protect a personal computer during a power outage.

uninterruptable power supply (UPS)

What is the difference between a 32‐bit and a 64‐bit operating system?

A 32‐bit OS can address up to 4 GB of RAM, while a 64‐bit OS can address much more than 4 GB of RAM.

What online location was created for users to find apps for use with Windows 11?

Microsoft Store

The ____________ states that users should have the minimum level of access necessary.

principle of least privilege

The command to move files in Linux is ___.

mv

Which remote access technology operates on TCP port 3389?

Remote Desktop Protocol (RDP)

The command to delete files in Linux is ___.

rm

___________ is a Windows feature that encrypts entire drives to protect data.

BitLocker

The ________ utility can be used to schedule a shutdown (complete or a restart) locally or remotely.

SHUTDOWN.EXE

Why should you disable guest accounts?

To increase system security

___________________ is a process in which an attacker attempts to acquire information about your network and system by social means, such as talking to people in the organization.

Social engineering

The two biggest dangers with power supplies are burning and ___________.

electrocution

In Windows, every user is automatically given a user _____ when they log on to the workstation that contains information about the user’s settings and preferences.

Profile

A firewall operating as a(n) _______passes or blocks traffic to specific addresses based on the type of application.

packet filter

What is a type of malicious software that acts on behalf of a third party? (Rather than self‐replicating, like viruses and worms, it is spread to machines by users who inadvertently ask for it.)

Spyware

Supervised learning models are trained on a ________ dataset.

labeled

___________ are a physical security barrier to keep unauthorized persons out.

Fences

The __________ command in Linux allows you to view the contents of a text file.

cat

Ongoing ________ helps users once the project is completed.

documentation

________________ ______________ mode allows browsing the Internet without storing browser data.

Private browsing

The ______________ section in the change management documentation details the primary and alternate change process.

plan of change

___________________ is an open source protocol used with virtual desktop infrastructure (VDI) environments.

The Simple Protocol for Independent Computing Environments (SPICE)

The ___ command is used for copying files.

robocopy

What is the area on a mobile phone that contains the icons for apps called?

The launcher or GUI

___________________ is the process of dividing part or all of a hard drive into sections, or partitions, for use by the computer.

Partitioning

A __________________ is a connection that utilizes cellular technology to connect the operating system to the Internet.

WWAN

The __ protocol is used for secure wireless communication and is the successor to WPA.

WPA2

The ___________________states a user should be restricted to the fewest number of privileges needed to do their job.

principle of least privilege

The ___________ attribute makes files and folders disappear from the default view in Windows File Explorer.

Hidden

What is a valid reason for keeping firmware updated?

To patch security holes that may be found

What are the terms used to describe proprietary and nonproprietary programming code?

Closed source/vendor‐specific and open source, respectively

Which character is used to create comments in VBScripts?

The single quote; for example, 'comment

When working with a customer, you should ______ and not _______ them.

listen, interrupt

Consciousness, self‐awareness, and emotional experience are hallmarks of _________.

human intelligence

Which component inside the computer case poses the biggest risk for electrocution?

The power supply

A ________________is legal agreement in which both parties agree to protect each other's confidential information. This type of agreement is often used in situations where both parties need to share sensitive information with one another.

mutual nondisclosure agreement (MNDA)

The ability of a single application to have multiple requests in to the processor at one time is known as ______.

multithreading

The ________ account should be disabled for security reasons.

Guest

What is the purpose of the Recycle Bin in Windows?

To temporarily store deleted files, allowing users to recover them if needed

Which Windows 11 networking feature allows for the sharing of files and printers and local user accounts?

workgroup

The ________ is responsible for rendering graphics.

graphics processing unit (GPU)

What type of value contains a true or false value?

Boolean

What is the purpose of the Microsoft Management Console (MMC)?

To run administrative and configuration tools in a unified interface

Which extension does a Windows Batch script use?

.CMD or .BAT

What device uses a one‐megohm resistor to bleed charge away slowly from your body?

An antistatic wrist strap

Copying data, such as contacts, photos, and music, between a computer and a mobile device is referred to as what?

Synchronization

The _____________ command will return the name of the operating system.

hostname

The _____________ command will return the name of the operating system.

hostname

What is the administrative share print$ used for?

sharing of print drivers

What does the System Configuration (msconfig.exe) tool allow you to do?

Configure how Windows starts up and launch additional tools

The act of digging in the trash in the expectation of gaining confidential information.

dumpster diving

The _______ file system was the original files system used by Apple.

Hierarchical File System (HFS)

The __________ feature of Windows allows you to use drive‐level encryption to protect files, including those needed for startup and logon.

BitLocker

One of the key functions of the IT department is to solve issues and fulfill ________.

end‐user requests

The ___ command traces the route path.

tracert

High disk activity is a symptom of running out of _______.

RAM

To minimize the risks involved with adding third-party software to your machine, Microsoft came up with a technique called driver ___________________.

Signing

The last step in malware removal is _________________.

educate the end user

The _______ trust model states that nothing is trusted regardless of location and everything is authenticated.

zero

What is the name of the safety sheet supplied with all chemicals?

Material Safety Data Sheet (MSDS)

The ________ wireless frequency only has three nonoverlapping channels.

2.4 GHz

What is the name of film or glass add‐ons that are placed over a monitor to prevent the data on the screen from being readable when viewed from the sides?

Privacy filters

The _____________ service is responsible for installing applications and has permission to modify certain files.

Trusted Installer

_____________ allow a new server to be installed with the file system and data of the failed server.

Image backups

The primary purpose of an ESD mat is to drain excess ______ away from any item coming in contact with it.

charge

_______ allows you to turn off all network connections at once on a mobile device.

Airplane mode

What does the Task Manager's Performance tab display?

CPU usage percentage, CPU usage history, number of processes, and physical memory usage

The ____________ command‐line utility allows you to change a user's password in Linux.

passwd

____________ scanners capture the unique patterns of ridges and valleys on a person's hand.

Fingerprint

What is the main difference between scripting languages and programming languages?

Scripting languages are interpreted.

Class ___ fire extinguishers are for fires involving flammable metals.

D

The command ____________ will place a filesystem on a volume.

format

The ________________requires employers to provide a workplace that is free of recognized dangers.

Occupational Safety and Health Administration (OSHA)

In Windows, a primary mouse click is typically a single click of which mouse button?

Left

The ______________ command is used for applying Group Policy via the command line.

gpupdate

The most popular type of fire extinguisher today is the ________‐rated extinguisher.

ABC

The command to display running processes in Linux is ___.

ps

The ___________ server is responsible for serving the correct time to a client.

Network Time Protocol (NTP)

To discharge electricity from a monitor, use a(n) _________.

high voltage probe

What are the three main event logs in Event Viewer?

Application, Security, and System

The _____________ allows a person to elevate their privileges on the operating system by prompting them on the screen.

User Account Control (UAC)

___________________ is a distributed file system common to Unix-based systems that allows a user on a client computer to access files over a network.

NFS (Network File System)

Software that is _______ does not need a license, and the code can be modified by users.

open source

Computer components can be damaged with a shock of ____ volts.

300

The ___________ protocol uses the RC4 encryption algorithm and is part of WPA.

TKIP

The role of the Windows Recovery Environment (WinRE) is ___.

recovery

Which encryption technology requires a trusted platform module (TPM)?

BitLocker

What is an example of a low‐level programming language?

Machine language or Assembly language

You should take care to protect customers' ______ materials.

confidential

______________ documentation is often used during troubleshooting, so the technician can understand the network better.

scratch

For Android devices, ___________________ is an application that performs some of the same functions as Apple's Find My iPhone.

Find My Device

_____________ allows for individual files to be encrypted.

Encrypted File System (EFS)

The first artificial neural network was called __________.

the Perceptron

The ____________ authentication model uses claims to authenticate users.

Single Sign‐on (SSO)

The ___ command displays network connections.

netstat

If you type pwd at a Linux command line, what will be the result?

The shell will echo back the present working directory.

What is the extension used for a PowerShell script?

.PS1