Conflict Resolution Techniques

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6 Terms

1
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Smoothing

Temporarily minimizing differences and emphasizing areas of agreement to reduce tension and maintain harmony.

2
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Forcing

Imposing a solution by using authority or power; effective in urgent situations but may breed resentment.

3
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Compromise

Finding a middle ground where both parties give up something to reach an agreement; "lose-lose" in some cases.

4
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Collaboration

Working together to find a win-win solution that satisfies all parties; requires open communication and time.

5
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Avoiding

Withdrawing from or postponing conflict without addressing it; useful when the issue is trivial or emotions are high.

6
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Confronting

Directly addressing the conflict to find the root cause and resolve it; long-term solution focused, often aligned with a win-win outcome.

aka Problem Solving