Effective Communication Q1 L1

Communication

Transmission of ideas and emotions between people using verbal (spoken/written) and non-verbal cues

Nature of Communication: Communication is a process

Continuous process; it follows steps

Nature of Communication: Communication happens between 2 or more people

Social Process; people interact with one another

Nature of Communication: Communication may be done through words/actions or both at the same time

• Involves the use of symbol that represent meaning

• Words have meaning, and so do our non-verbal symbols

Functions of Communication: Regulatory Function

Control behavior

Functions of Communication: Personal Function

Express feelings & emotions

Functions of Communication Informative Function

Shares ideas/opinions

Functions of Communication: Transactional Function

Exchange communication/messages between people

Communication Process: Source

• inner urge, idea, or need that motivates a perso

Communication Process: Encoding

Process of choosing the right words, symbols, tone, or gestures to express and idea

Communication Process: Message

The actual content being sent from the sender to the reciever

Communication Process: Channel

• the medium/method used to send the message

• can be verbal, written, or visual

Communication Process: Decoding

Process of interpreting/making sense of the message given by the reciever

Communication Process: Feedback

• Reciever’s response

• tells the sender if message was understood

Elements of Communication: Source

Refers to the speaker

Elements of Communication: Channel

The medium/the means

Elements of Communication: Reciever

Recipient of the message

Elements of Communication: Feedback

Reaction, response/reply

Elements of Communication: Context

Situation/environment

Elements of Communication: Barrier

Any factors that negatively affect the flow of communication

Types of Noise in Communication: Physical Noise

Distractions in the environment

Physical Noise Example

Meeting disrupted by construction noise outside the office

Types of Noise in Communication: Psychological Noise

Mental/emotional interference

Psychological Noise Example

A team member is too anxious/upset to focus on the conversation

Types of Noise in Communication: Physiological Noise

Body-related Issues

Physiological Noise Example

Someone is hungry, tired, or has a headache and struggles to listen

Communication Model

• Conceptual diagram

• Helps explain how people exchange messages

Linear Model

• 1-way communication

• From sender to reciever

• No feedback

Linear Model Example

Student delivering valedictory speech

Interactive Model

• 2-way communication

• With feedback

• Sender & reciever take turns

interactive Model Example

Teacher calls a student during a graded recitation

Transactional Model

• Simultaneous communication

• With ongoing feedback

• Includes non-verbal cues

Transactional Model Example

Club officers discussing solutions to school problems

Shannon-Weaver Model

Source → Transaction → Channel → Receiver → Destination, with noise affecting the channel

Shannon-Weaver Model

• Created by Claude Shannon & Warren Weaver (1949)

• Known as mother of all

Interactive Model

Examples: Noise (Possible Interference)

• A weak phone signal

• Background Noise

Transactional Model

• views communication as simultaneous process

• both people listen & exchange

• Features: People don’t just take turns, they speak, listen

Transactional Model Example

Teacher explains a lesson while students ask questions, nod, or show confusion through facial expressions

Schramm Model

Field of experience of the sender and receiver