UCR PSYCH 142 - Chapter 9: Positive Employee Attitudes

Job Satisfaction

Positive or negative feelings about one's job.

Global Approach (Job Satisfaction)

Overall satisfaction as a single construct.

Facet Approach (Job Satisfaction)

Satisfaction with individual job aspects (e.g., pay, coworkers, supervision).

Organizational Commitment

Loyalty and emotional connection to the organization.

Affective Commitment

Emotional attachment and identification with the organization.

Continuance Commitment

Staying because of the perceived cost of leaving.

Normative Commitment

Staying out of moral obligation or sense of duty.

Organizational Commitment Questionnaire (OCQ)

Common measure of organizational commitment.

Increasing Job Satisfaction

Use job rotation, enlargement, enrichment, and flexible scheduling.

Job Rotation

Moving employees between jobs to reduce boredom and increase skills.

Job Enlargement

Increasing the number of tasks performed.

Job Enrichment

Adding depth and responsibility to increase motivation.

Pay-Based Motivation

Skill-based pay, merit pay, gainsharing, profit-sharing.

Flexible Work Schedules

Options like compressed work weeks and flextime to improve satisfaction.

Benefits Programs

Health care, retirement, child care, and career development enhance satisfaction.