Class Review Flashcards (terms)

Communication

The transfer and understanding of messages between individuals or teams.

Formal Channels

Established communication methods created by organizations, such as D2L for course communication.

Informal Channels

Spontaneously created communication methods, such as an Instagram group for course discussions.

Downward Communication

Communication that flows from management to employees.

Upward Communication

Communication that flows from employees to management.

Lateral Communication

Peer-to-peer communication within an organization.

Discipline in Organizations

Management actions aimed at ensuring compliance with company standards.

Preventative Discipline

Actions taken to prevent issues from occurring, such as performance appraisals.

Corrective Discipline

Actions taken following a breach of rules, like verbal or written warnings.

Progressive Discipline Concept

Escalating responses to repeated infractions ranging from verbal warning to termination.

Positive Discipline Concept

A collaborative approach to discipline involving employee input in solutions.

Voluntary Turnover

Employee chooses to leave the organization.

Involuntary Turnover

The organization terminates employment.

Constructive Dismissal

Changing working conditions to make an employee want to resign, which is illegal.

Downsizing

Permanent reduction of workforce due to financial or operational factors.

Impact on Survivors of Downsizing

Decreased morale, mental health issues, and productivity concerns among remaining employees.

Cost of Turnover

Includes direct costs like separation and training costs and indirect costs such as decreased morale.

Turnover Contagion

The phenomenon where remaining employees' fear of job loss leads to increased turnover.

Layoffs

Temporary workforce reductions, while downsizing refers to permanent staff reductions.