chinese healthcare customer service

您好，谢谢您致电

Nín hǎo, xièxie nín zhìdiàn.Hello, thank you for calling.

请问有什么可以帮助您？

Qǐngwèn yǒu shénme kěyǐ bāngzhù nín?How may I help you?

请问您贵姓？

Qǐngwèn nín guìxìng?May I have your last name?

请告诉我您的名字。

Qǐng gàosu wǒ nín de míngzi.Please tell me your name.

请稍等一下。

Qǐng shāoděng yíxià.Please hold for a moment.

请告诉我您的出生日期。

Qǐng gàosu wǒ nín de chūshēng rìqī.Please tell me your date of birth.

您的电话号码是多少？

Nín de diànhuà hàomǎ shì duōshǎo?What is your phone number?

请告诉我您的地址。

Qǐng gàosu wǒ nín de dìzhǐ.Please tell me your address.

我需要确认您的身份。

Wǒ xūyào quèrèn nín de shēnfèn.I need to verify your identity.

您是病人本人吗？

Nín shì bìngrén běnrén ma?Are you the patient?

. 您想预约哪一位医生？

Nín xiǎng yùyuē nǎ yí wèi yīshēng?Which doctor would you like to see?

您什么时候方便？

Nín shénme shíhou fāngbiàn?When are you available?

医生下周有空。

Yīshēng xià zhōu yǒu kòng.The doctor is available next week.

我帮您预约。

Wǒ bāng nín yùyuē.I'll schedule the appointment for you.

您的预约时间是星期二上午十点。

Nín de yùyuē shíjiān shì Xīngqī'èr shàngwǔ shí diǎn.Your appointment is Tuesday at 10:00 AM.

您需要取消预约吗？

Nín xūyào qǔxiāo yùyuē ma?Do you need to cancel your appointment?

您需要改预约时间吗？

Nín xūyào gǎi yùyuē shíjiān ma?Would you like to reschedule your appointment?

请提前十五分钟到。

Qǐng tíqián shíwǔ fēnzhōng dào.Please arrive 15 minutes early.

请带您的身份证和保险卡。

Qǐng dài nín de shēnfènzhèng hé bǎoxiǎn kǎ.Please bring your ID and insurance card.

您会收到短信提醒。

Nín huì shōudào duǎnxìn tíxǐng.You will receive a text message reminder.

您有医疗保险吗？

Nín yǒu yīliáo bǎoxiǎn ma?Do you have health insurance?

请告诉我您的保险公司名称。

Qǐng gàosu wǒ nín de bǎoxiǎn gōngsī míngchēng.Please tell me the name of your insurance company.

您的保险已经生效了吗？

Nín de bǎoxiǎn yǐjīng shēngxiào le ma?Has your insurance become effective?

我帮您确认保险。

Wǒ bāng nín quèrèn bǎoxiǎn.I'll verify your insurance.

今天可能需要支付自付额。

Jīntiān kěnéng xūyào zhīfù zìfù'é.You may need to pay a copay today.

您需要续药吗？

Nín xūyào xùyào ma?Do you need a prescription refill?

医生已经发送处方了

Yīshēng yǐjīng fāsòng chǔfāng le.The doctor has already sent your prescription.

请联系您的药房。

Qǐng liánxì nín de yàofáng.Please contact your pharmacy.

您现在还有药吗？

Nín xiànzài hái yǒu yào ma?Do you still have medication?

您什么时候开始吃这个药？

Nín shénme shíhou kāishǐ chī zhège yào?When did you start taking this medication?

请您说慢一点。

Qǐng nín shuō màn yìdiǎn.Could you please speak a little slower?

我没有听清楚。

Wǒ méiyǒu tīng qīngchu.I didn't hear you clearly.

可以再说一次吗？

Kěyǐ zài shuō yí cì ma?Could you say that again?

我帮您查一下。

Wǒ bāng nín chá yíxià.Let me check for you.

请不要挂电话。

Qǐng búyào guà diànhuà.Please don't hang up.

我马上回来。

Wǒ mǎshàng huílái.I'll be right back.

谢谢您的耐心等待。

Xièxie nín de nàixīn děngdài.Thank you for your patience.

我已经找到您的资料。

Wǒ yǐjīng zhǎodào nín de zīliào.I've found your information.

请确认一下

Qǐng quèrèn yíxià.Please confirm that for me.

您还有其他问题吗？

Nín hái yǒu qítā wèntí ma?Do you have any other questions?

您现在有什么症状？

Nín xiànzài yǒu shénme zhèngzhuàng?What symptoms are you having right now?

您发烧了吗？

Nín fāshāo le ma?Do you have a fever?

您咳嗽多久了？

Nín késou duōjiǔ le?How long have you been coughing?

您现在疼吗？

Nín xiànzài téng ma?Are you in pain right now?

如果一分到十分，您的疼痛是几分？

Rúguǒ yì fēn dào shí fēn, nín de téngtòng shì jǐ fēn?On a scale of 1 to 10, how would you rate your pain?

谢谢您的来电

Xièxie nín de láidiàn.Thank you for calling.

希望您早日康复。

Xīwàng nín zǎorì kāngfù.I hope you recover soon.

祝您今天愉快。

Zhù nín jīntiān yúkuài.Have a wonderful day.

如果还有问题，请再打电话给我们。

Rúguǒ hái yǒu wèntí, qǐng zài dǎ diànhuà gěi wǒmen.If you have any other questions, please call us again.

您的余额是二十五美元

Nín de yú'é shì èrshíwǔ měiyuán.Your balance is $25.

您的余额是三十五块两毛五。

Nín de yú'é shì sānshíwǔ kuài liǎng máo wǔ.Your balance is $35.25.

您的余额是一百二十八块七毛五。

Nín de yú'é shì yì bǎi èrshíbā kuài qī máo wǔ.Your balance is $128.75.

您今天想支付多少钱？

Nín jīntiān xiǎng zhīfù duōshǎo qián?How much would you like to pay today?

您可以支付全额吗？

Nín kěyǐ zhīfù quán'é ma?Can you pay the full balance?

您今天可以支付五十美元吗？

Nín jīntiān kěyǐ zhīfù wǔshí měiyuán ma?Can you pay $50 today?

剩余金额是一百美元。

Shèngyú jīné shì yì bǎi měiyuán.The remaining balance is $100.

您的付款已经到账。

Nín de fùkuǎn yǐjīng dàozhàng.Your payment has been received.

谢谢您的付款。

Xièxie nín de fùkuǎn.Thank you for your payment.

我会发送收据给您。

Wǒ huì fāsòng shōujù gěi nín.I will send you a receipt.

您需要分期付款吗？

Nín xūyào fēnqī fùkuǎn ma?Do you need a payment plan?

我们可以安排付款计划。

Wǒmen kěyǐ ānpái fùkuǎn jìhuà.We can arrange a payment plan.

您每个月可以支付多少？

Nín měi ge yuè kěyǐ zhīfù duōshǎo?How much can you pay each month?

每个月五十美元可以吗？

Měi ge yuè wǔshí měiyuán kěyǐ ma?Would $50 per month work?

您的第一笔付款是八月十五日。

Nín de dì yì bǐ fùkuǎn shì Bāyuè shíwǔ rì.Your first payment is August 15th.

您的保险没有通过。

Nín de bǎoxiǎn méiyǒu tōngguò.Your insurance was not approved.

保险公司拒绝了这项服务。

Bǎoxiǎn gōngsī jùjué le zhè xiàng fúwù.The insurance company denied this service.

请联系您的保险公司。

Qǐng liánxì nín de bǎoxiǎn gōngsī.Please contact your insurance company.

您的保险信息需要更新。

Nín de bǎoxiǎn xìnxī xūyào gēngxīn.Your insurance information needs updating.

您的保险已经过期了。

Nín de bǎoxiǎn yǐjīng guòqī le.Your insurance has expired.

王秀英女士，您的余额是三百四十五块六毛。

Wáng Xiùyīng nǚshì, nín de yú'é shì sānbǎi sìshíwǔ kuài liù máo.

Ms. Wang Xiuying, your balance is $345.60.

剩下的金额可以分期付款。

Shèngxià de jīn'é kěyǐ fēnqī fùkuǎn.

The remaining balance can be paid in installments.

您希望每个月几号付款？

Nín xīwàng měi ge yuè jǐ hào fùkuǎn?

陈建国先生，我正在核实您的保险。

Chén Jiànguó xiānsheng, wǒ zhèngzài héshí nín de bǎoxiǎn.

您的保险需要转诊。

Nín de bǎoxiǎn xūyào zhuǎnzhěn.

您的保险需要事先授权。

Nín de bǎoxiǎn xūyào shìxiān shòuquán.

Your insurance requires prior authorization.

授权还在处理中。

Shòuquán hái zài chǔlǐ zhōng.

The authorization is still being processed.

我们会在收到批准后联系您。

Wǒmen huì zài shōudào pīzhǔn hòu liánxì nín.

We will contact you once approval is received.

您的免赔额还没有达到。

Nín de miǎnpéi'é hái méiyǒu dádào.

You have not met your deductible yet.

您想使用信用卡还是借记卡？

Nín xiǎng shǐyòng xìnyòngkǎ háishì jièjìkǎ?

Would you like to use a credit card or debit card?

付款成功了。

Fùkuǎn chénggōng le.

Your payment was successful.

医生建议您两周后复诊。

Yīshēng jiànyì nín liǎng zhōu hòu fùzhěn.

The doctor recommends a follow-up visit in two weeks.

您的检查结果已经出来了。

Nín de jiǎnchá jiéguǒ yǐjīng chūlái le.

Your test results are available.

医生会给您回电话。

Yīshēng huì gěi nín huí diànhuà.

The doctor will call you back.

请在二十四小时内回电。

Qǐng zài èrshísì xiǎoshí nèi huídiàn.

Please return the call within 24 hours.

如果症状加重，请立即就医。

Rúguǒ zhèngzhuàng jiāzhòng, qǐng lìjí jiùyī.

If your symptoms worsen, please seek medical care immediately.

我姓王，国王的王。

Wǒ xìng Wáng, guówáng de Wáng.

My last name is Wang, the "王" from "king."