IT Unit 2

What is ERP

Enterprise Resource Planning

What is Enterprise resource planning

Software that standardizes, streamlines, and integrates business processes across finance, HR, procurement, distribution and other departments

What is the purpose of ERP

Communicate, organize, and share data, executing end-to-end business processes

List the purposes of ERP

Integrate Financial Info, Integrate orders, Providing insight from customer info, Standardizing and speeding manufacturing, Standardizing HR info, Standardizing procurement, Facilitation government reporting

List the Features of ERP

Enterprise wide integration, Real time operations, Common database, Consistent look and feel

Benefits of ERP

Internal Efficiency, Better Decision Making, Increased Agility, Enhanced Security

ERP Hidden Cost

Business process change, Organizational Change Management, Data Migration, Custom Code

What it is CRM

Customer Relationship Management

What is Customer Relationship Management

Helps increase the productivity of sales department and increase sales

What is CRM in its simplest form

A way to manage leads, peoples interested in the business, and your existing customers in the most efficiency way possible to get the most value

What is the goal of CRM

To improve business relationships with customers through retention and acquisition

List the benefits of CRM

Better data organization, Enhanced communication, shared info, Catch all leads, Know your numbers

__ of companies have a better follow up with CRM

67%

__of companies improve customer relationships with CRM

56%

CRM is only as effective as the data put into it

True

Common business problems CRM is used to solve(5)

Unorganized info, losing business, Bad marketing, Wasted time on lost emails, Missing appointments

What is SCM

Supply Chain Management

What is Extended Supply Chain

All companies that contribute to a product

What is Supply Chain Management/activities

Product development, sourcing, logistics, and info systems needed

What are the Components of SCM

Planning, Sourcing, Making, Delivering, Returning, Enabling

2 Core ideas of SCM

1. Every product that reaches an end user represents the group effort of multiple organizations (supply chain)

2. Most organizations only pay attention to what is happening within their walls

Ways Organizations Linked via SCM

Physical Flow- movement and storage of goods

Information flows- allows coordinating of long term plans to control day-to-day flow of goods

Importance of SCM

Identifying potential problems before they occur Optimizing price dynamically Improving allocation of inventory

AI is/are

Computers with capability to do things normally associated with humans behaving intelligently

ML is/are

A type of AI that does not need to be explicitly programmed

Goals of AI

Plan, learn, solve, puzzles, make judgements across multiple situations Enable the development of computers that are able to do things normally done by humans

Types of AI

Strong AI, Weak AI, In-Between AI, Narrow AI, General AI

Strong AI

human like reasoning

Weak AI

Systems that mimic humans behavior in a narrow context Example: IDM Deepblue

In-Between AI

Systems inspired by human reasoning Example: IBM Watson

Narrow AI

Does specific task

General AI

Ability to reason in general

Types of bias

Data bias, AI induced Bias, Teaching AI human rules, Evaluating cases of suspected AI bias

AI Data Bias

AI systems given prior information to learn

AI-induced bias

Bias created within AI systems become amplified as the algorithm evolve

Shortcomings of AI

Takes human smarts to craft a prompt that gets the desired output, Can generate inappropriate output without warning, No abstract general understanding of what is true or false

What is blockchain technology

Distributed Ledger of Transactions

How does blockchain technology work

Consist of multiple block, each contain time-stamped transactions, and are joined together in a chain

Intermediary/middleman of blockchain

Bank or broker who housed financial data at their computers Blockchain replaces this)

Uses of blockchain

Cryptocurrency, Smart contract, Digital Identity, dApps, NFTs

__attack is an attack on crypto blockchain

51%

4 blockchain networks

Public , Private, Semi-private, Consortium

Distributed ledger

Everyone in the peer-to-peer network making up ledgers can look at the same info

Proof of Work

Solving complex math problems

Proof of stake

Random selection process of stake in blockchain

Nodes

Computers that have a copy of the blockchain and can validate transactions

How 3D printing works

Additive building layer by layer from CAD (computer-aided design) software Sliced into many 2D layers Thicker Layers=faster builds Thinner Layers= finer resolution

Orientation

The direction a part is placed on the 3D printing build platform

Traditional Manufacturing includes

Tooling, Casts, Model, Production Lines

Benefits of 3D printing

Prototyping, Aerospace manufacturing, medical devices, parts, low-volume production

Maker Movement

People embracing cutting-edge manufacturing methods in place of traditional craftsmanship

3D printing reduces ___uncertainty

Resource

AR

Overlays virtual objects on the real-world environment

VR

Immerses users in a fully artificial digital environment

MR

Overlays & anchors virtual objects to the real world

Types of AR

Maker based, Markerless, Projection based, Superimposition based

Maker based AR

Uses a camera to recognize a maker and project additional info about the real world

Markerless AR

Uses input such as location to display relevant information

Projection Based AR

Projects light onto real world surfaces and uses cameras to sense human interaction with the projection

Superimposition based AR

Inserts virtual objects into a camera view of real-world objects

MR that starts with the real world

virtual objects are not just overlaid on the real world but can interact with it

MR that starts with the virtual world

the digital environment is anchored to and replaces the real world

Types of MR

MR that starts with the real world, MR that starts with the virtual world

Types of VR

Virtual World, VR immersion, Sensory Feedback, Interactivity

Virtual World

3D environment where users can interact with others and objects

VR Immersion

Mental and physical immersion

Sensory Feedback

Vision, hearing, touch,etc

Interactivity

Realistic response rates, elements behave naturally

Application of Virtual Technologies

Productivity at your fingertips, Enhancing frontline worker experience, AI augmenting performance with mixed reality

What is the metaverse

Digital Space to interact, socialize, play, etc with other people

3 Categories of IoT

Things that collect data and send it(Reality, sensors, and data) Things that receive data then act on it Things that do both

__is the biggest issue with IoT

Security

Impact of Phones in our minds

Phones reduce cognitive capacity and problem solving ability Phones show to have a negative impact on learning They can be distractions and hinder social interaction

Ways to improve relationship with Mobile technology

Reframe the way you think about it Ask yourself what you want to pay attention to Set yourself up for success Create Speed Bumps Pay attention to your body Practice Trial Separations Use technology to protect yourself from technology Use the sight of other people on their phones as a reminder of your own intentions Get existential about it

Emerging technology

AI, Face recognition, immersive realities, voice control, 6G