C724 (Information Systems Management) - WGU

Comprehensive vocabulary flashcards covering the C724 Information Systems Management course, including systems types, organizational roles, business strategies, and cloud services.

Executive information system

A system that facilitates and supports senior managerial decisions.

Data

Unorganized data that lacks meaning.

Information

Data that has been organized in a meaningful manner.

Information system

An integrated network of components working together to convert data into useful information; includes an input, a process, and an output; comprised of people, processes, machines, and information technology.

Knowledge

The practical application of information.

Data, Information, and Knowledge example

Data: The number of people below the poverty line in the region is $50,000$. Information: The number of people below the poverty line increases between $2010$ and $2018$. Knowledge: The number of people below the poverty line has increased due to stagnating wages and cuts to social programs.

Decision support system

This system uses models and statistical analysis to help decision makers solve problems.

Management information system (MIS)

Provides timely and accurate information that enables managers to manage their departments more efficiently; analyzes performance.

Transaction processing system

information system used for processing patient admissions, employee time cards, and purchase orders.

Information management

The management of organizational processes and systems; helps the organization reduce costs and adds value to products; helps the organization make better managerial decisions; stores and processes data.

Information technology

The use of computer and telecommunications systems for storing, retrieving, and sending information; comprised of hardware, software, data, and networks.

information technology management

the management of hardware, software, data, networks, and people that facilitate access to information and allow the organization to achieve business objectives.

Strategic information system

provide tools used by an organization to accomplish specific tasks to gain competitive advantage.

Social Networking and interpersonal skills.

Enhances interpersonal and relationship-forming skills.

Porters 5 competitive forces

Intensity competitive rivalry bargaining power of customers bargaining power of suppliers threat of new entrants threat of substitutes

Network economics (network-based strategy)

the cost of adding another business participant to a business venture is small, the potential gain is great.

Business ecosystems

Network of businesses involved in delivering a product through mutual cooperation.

Product differentiation (business strategy)

offering a higher quality product to differentiate from others in the market

growth (business strategy)

adding new products or new enhancements to existing products

Enterprise Resource Planning (ERP)

Involves utilizing computer technology to link various aspects of a business; a very complex resource planning system that spans the entire business; companies often have difficulty implementing the system.

Customer Relationship Management (CRM)

Allows for personalized communication to customers.

Knowledge Management (KM)

These systems provide tools to help manage organizational knowledge and create value to meet business requirements and strategic goals.

chief executive officer (CEO)

also called president or managing director, is responsible for the success or failure of the company, creating the company culture, selecting the senior management team, setting strategy and vision, and selecting projects to fund.

chief operations officer (COO)

is the director of operations, responsible for the oversight of internal operations on a day-to-day basis and for monitoring production quotas

chief financial officer (CFO)

manages the company's cash flow and evaluates and communicates financial risks.

chief information officer (CIO)

a business leader who analyzes internal business processes such as payroll and billing, reshapes the physical infrastructure and network purchases to meet business goals, and leads the workforce to implement critical IT internal projects; responsible for information systems strategic thinking and planning.

chief technology officer (CTO)

has ultimate responsibility for all technology implementation, maintaining technology compliance regulations, and identifying technology risks for the company.

chief security officer (CSO)

is the highest level executive concerned with the overall security functions and policies of a business.

Systems Analyst

A change agent who uses design and analysis techniques to solve organizational problems using information technology; they report about system development and keep others informed; should understand overall business processes; focuses on analysis, design, and implementation

Information Security Analyst

Their goal is to ensure that data and systems are secure to prevent breaches.

Information Security

The concept of protecting valuable information assets.

Project Manager

They deliver quality systems on time, manage the budget, and plan for the unexpected (they do not train new users).

Gantt chart

A visual view of tasks scheduled over time; used for planning projects.

Dashboard

A system that is the culmination of information from many data sources, allowing management to perform a thorough analysis.

Cultural Particularism

A societal norm that emotionally ties people to local brands or habits.

Network Engineer

Responsible for the layout, installation, and maintenance of all information technology network components.

Success of strategic information systems projects

A majority fail to meet schedule or budget

Organizational features that can change the company direction

Processes, politics, culture, and environment

Global Business Strategies that form their organizational and information systems structure

transnational, multinational, franchisers, domestic exporter

Transnational

a commercial enterprise that operates substantial facilities, does business in more than one country and does not consider any particular country its national home.

Multinational

an organization that owns or controls production of goods or services in one or more countries other than their home country.

Database Management System (DBMS)

Allows multiple departments to access, analyze, and modify data that is stored in one central location.

Total Cost of Ownership (TCO)

Helps establish feasibility.

Platform as a Service (PaaS)

service provider provides server space, the server, virtualization, operating system, database, and development environment in a platform that can be used for application development. An example would be Amazon Web Services.

Infrastructure as a Service (IaaS)

A service provider provides a cloud fabric, or pooled services, including server space, servers, storage, and all other aspects of the computing platform, with the exception of the operating system and applications, which the client organization would install and manage.

Analytics as a Service (AaaS)

A cloud software service