Exam 3 Supply Chain

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52 Terms

1
Demand Management
The process of estimating and managing customer demand to guide operational decisions and improve collaboration throughout the supply chain.
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2
Effective Demand Management
Unifying channel members to achieve common goals of satisfying customers and addressing their needs.
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3
Independent Demand
The demand for primary items that is known as base demand.
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4
Dependent Demand
The demand that is directly influenced by the demand for an independent item.
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5
Random Fluctuation
Unanticipated demand variations that may cause safety stocks to be held.
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6
Seasonal Fluctuation
Patterns that repeat at regular intervals throughout the year.
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7
Weighted Moving Average
A forecasting technique that assigns different weights to previous periods, emphasizing more recent data.
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8
Sales Force Composite
A forecasting method based on salespeople's opinions regarding future sales.
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9
Delphi Method
A forecasting technique that uses panels of experts who are individually questioned for long-range predictions.
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10
Customer Relationship Management (CRM)
A strategy that aligns a supplier's resources with customers to enhance satisfaction and profitability.
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11
Activity Based Costing
A methodology that measures the cost and performance of activities related to resources, aiming for accurate resource allocation.
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12
Service Recovery
Processes put in place by an organization to address service failures and recover customer satisfaction.
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13
Economic Order Quantity (EOQ)
The most cost-effective amount to order at one time, considering fixed order quantities.
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14
Just-in-Time (JIT)
An approach aimed at delivering materials exactly when needed, thereby minimizing inventory costs.
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15
Materials Requirements Planning (MRP)
A system that determines requirements for independent demand items and manages component needs based on end-product demand.
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16
Vendor Managed Inventory (VMI)
A system where suppliers monitor and manage inventory levels within a customer's distribution centers.
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17
ABC Analysis
An inventory classification technique that categorizes items into three groups based on their relative importance.
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18
Pareto’s Law
Also known as the “80–20” rule, it suggests that a small percentage of items can account for a large percentage of overall value.
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19
Quadrant Model
A method of classifying inventory based on value contribution to profit and the risk of not having the item when needed.
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20
Perfect Order Rate
The percentage of orders that are fulfilled completely, accurately, and delivered on time.
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21

Supply Chain Management

The oversight and management of a product's lifecycle from production to consumption, encompassing procurement, logistics, and distribution.

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22

Lead Time

The time taken from the initiation of a process until its completion, crucial for planning and inventory management.

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23

Order Fulfillment

The complete process from the point of sales inquiry to the delivery of the product to the customer.

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24

Safety Stock

Extra inventory held to prevent stockouts caused by fluctuations in demand or supply.

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25

Just-in-Case (JIC)

Inventory strategy that involves holding extra stock as a buffer against unexpected demand or supply chain disruptions.

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26

Cycle Counting

An inventory management technique that involves counting a subset of inventory on a regular basis to ensure accuracy.

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27

Stock Keeping Unit (SKU)

A unique identifier for each distinct product and service that can be purchased.

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28

Supplier Relationship Management (SRM)

The process of managing how an organization interacts with its suppliers to maximize the value of those interactions.

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29

Collaborative Planning, Forecasting and Replenishment (CPFR)

A business practice that combines the intelligence of multiple trading partners in the planning and fulfillment of customer demand.

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30

Total Cost of Ownership (TCO)

An approach that calculates the total costs of purchasing, maintaining, and disposing of a product throughout its lifecycle.

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31

Forecast Accuracy

A measure of how closely a forecast matches the actual demand, used to enhance forecasting processes.

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32

Supply Chain Visibility

The ability to track and monitor all components within the supply chain, providing better control and communication.

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33

Lean Inventory

An inventory strategy focused on reducing waste and minimizing holding costs while meeting customer needs.

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34

Batch Production

A manufacturing technique where products are produced in groups or batches rather than in a continuous stream.

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35

Channel Strategy

A plan that outlines how a company will deliver its products and services through various sales channels.

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36

Inventory Turnover

A ratio that shows how many times inventory is sold and replaced over a period, indicating efficiency in inventory management.

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37

Lead Time Reduction

Strategies aimed at shortening the time from order placement to delivery, improving responsiveness to customer demand.

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38

Supply Chain Risk Management

The process of identifying, assessing, and mitigating risks that may disrupt the supply chain operations.

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39

Cross-Docking

A logistics practice where products are directly transferred from incoming to outgoing transport, minimizing storage time.

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40

Omni-Channel Retailing

A sales approach that provides customers with an integrated shopping experience across various channels, including online and offline.

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41

Distribution Center

A warehouse or storage facility that holds goods for short periods before distributing them to retailers or customers.

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42

Total Quality Management (TQM)

A management approach aimed at embedding awareness of quality in all organizational processes to ensure customer satisfaction.

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43

Kanban System

A scheduling system that helps determine what to produce, when to produce it, and how much to produce.

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44

Sourcing Strategy

A plan for identifying and procuring goods and services from suppliers to achieve business objectives.

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45

Cycle Stock

The portion of inventory that is managed as part of regular sales or production cycles, distinct from safety stock.

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46

Returns Management

The process that handles the return of goods from customers, including processing returns and restocking items.

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47

Inventory Aging

The practice of monitoring inventory based on how long it has been in stock, helping to manage stock levels effectively.

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48

Sales and Operations Planning (S&OP)

A process to align supply and demand planning strategies with financial goals.

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49

Collaborative Logistics

Working together with partners to optimize logistics services and reduce costs throughout the supply chain.

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50

Demand Forecasting

The process of estimating future customer demand using historical data and market analysis.

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51

E-procurement

The use of electronic methods in the procurement process to improve efficiency and reduce costs.

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52

Cold Chain Management

The management of temperature-controlled supply chains to preserve product quality during transportation.

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