First Impressions: Why They Matter

How long do you have to make a lasting first impression in the professional world?

About ten seconds.

According to UCLA experiments from the 1960s, what percentage of first impressions is visual?

55% visual.

According to UCLA experiments, what percentage of first impressions comes from the sound of our voices?

38% sound of our voices.

According to UCLA experiments, what percentage of first impressions comes from what we actually say?

7% what we say.

What five things make up our visual impression?

Attire, body language, facial expression, posture, and gestures.

In many professional contexts, who is more likely to succeed than someone with equal qualifications but less professional presence?

Someone with professional presence and effective communication skills is more likely to succeed than someone with less professional presence.

What does a furrowed brow often convey to others, even if your words are positive?

It conveys anxiety or anger.

What does a smile convey?

It conveys warmth, openness, friendliness, and interest.

How long do you have to capture someone's interest when you meet them new?

About 60 seconds.

What makes an introduction effective?

It offers some advice or information that helps start a conversation and leaves a lasting impression.

Why is "I'm a student at Collège Jean-de-Brébeuf, and I enjoy doing volunteer work at the Montreal Jewish General Hospital" more effective?

The second version is especially effective because it says what you do and leaves a more lasting impression.

When you are introduced to someone, what should you do to give them your full attention?

Look them in the eye, smile, and use their name right away so you are introduced properly.

What is the Rule of Three for remembering names?

Say the person's name once when you are introduced, once during the conversation, and once when you say goodbye. This is known as the Rule of Three.

What kind of manner sends a message that you are uninterested, irresponsible, and disrespectful?

Slouching in your chair, staring at the ceiling, or playing with your phone projects an unprofessional image.

In the professional world, what image do you want to project?

You want to project an image of balance and control.

Why should you not lean on furniture or put your hands in your pockets?

It takes away from a balanced impression and may make you look lazy or unsure of yourself.

What does giving people your full attention during a conversation send as a message?

It sends a message that you are reliable, attentive, and professional.