WEEK 5 - MANAGEMENT SKILLS AND ROLES

First-line managers

lowest level of management and manage the work of non- managerial employees

Middle managers

manage the work of first- line managers

Top managers

responsible for making organization-wide decisions, plans and goals in the entire organization

Figurehead

symbolic head, required to perform a number of routine duties

Leader

responsible for the motivation and direction of employees

Liaison

maintains a network of outside contact who provide favors and information

Monitor

receives wide variety of information.

serve as nerve center of internal and external information of the organization

Disseminator

transmit information

Spokesperson

transmits information to outsiders on organization’s plans, policies and results. Serve as expert on organization industry

Entrepreneur

searches for opportunities and initiates project to bring about to change

Disturbance handler

responsible for corrective action when faces important, unexpected disturbances

Resource allocator

makes or approves significant organizational decisions

Negotiator

responsible for representing the organization at major negotiations

Technical skills

ability to apply specialized knowledge or expertise

Human skills

ability to work with, understand motivate other people both individually and in groups

Conceptual skills

metal ability to analyze and diagnose complex situations

Cultural diversity

managers have people from different socio-cultural backgrounds, managing these diverse groups with uniform set of practices and approach is a significant challenge

Social responsiveness

society expects businesses to display active responsiveness towards them by demonstrating a socially responsible behavior

Ethical and moral obligations

there is a great expectation of stakeholders of business that the managers should display ethical correct behavior