Assertiveness Training

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7 Terms

1
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Behavioral considerations of assertive behavior

  • Eye contact

  • Posture

  • Personal distance

  • Physical contact

  • gestures

  • Facial expressison

  • Voice

  • Fluency

  • Timing

  • Listening

  • Thoughts

  • Content

2
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Goal of assertive communication

Teach clients to express what they feel and need without becoming defensive and violating the rights of others

3
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“I have the right to express my opinion”

Standing up for one’s basic human rights

4
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Persistently repeating in a calm voice what is wanted

Responding as a “Broken record”

5
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Changing the focus of the communication from discussing the topic at hand to analyzing what is actually going on in the interaction

Shifting from content to process

6
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Concurring with the critic’s argument w/o becoming defensive and w/o agreeing to change

Clouding/fogging

7
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Putting off further discussion with the angry individual until they are calmer

Defusing