Special Events and Catering Management Midterm

Major advantages for off-premise catering as a profession can include?

Ability to negotiate payment terms with clients, Limited start-up costs, and Additional revenue from arranging services (rentals, florals, etc.)

An accommodator is?

A private chef hired to prepare food for parties

The 5 basic functions of managing a business are?

The ability to plan, organize, execute, control, and measure results

As soon as a goal is set by a caterer, you must?

Take some action on it

The following statement is true regarding customer-focused management?

If you satisfy your customers while charging a fair price and controlling costs, profits will follow

The following statement is true about effective decision making?

Decisions should help achieve the catering firms goals and objectives

In catering, unethical practices include?

Making last minute add-ons to party price that are unjustified and/or have not been agreed to by the client, Taking on too many events on the same day or evening, and Bad mouthing competitors even if the criticism is true or justified

the 3 main elements of personal management in catering are?

Time management, stress management, and organizational skills

Most municipalities require this type of official clearance to ensure that the physical location of the business conforms to local laws?

Zoning permit

Family owned catering businesses must always?

Have a system for setting business priorities and negotiating problems, Define job roles and responsibilities for each family member, and Take the impact on the family into account when making decisions

It is NOT necessary to include the following in a business plan?

The specific location of your commissary

Most small to medium size off-premise caterers can operate well in kitchen commissary facilities of?

From 1,000-2,000 square feet

In a catering proposal or contract, the importance of the minimum guarantee is that?

It protects the caterer in case the number of guests decreases

A severability cause in a catering contract?

States that even if a court finds part of the contract unenforceable, the rest remains valid

When hiring additional vendors to provide services at an event, the caterer must?

Require and request proof of each vendors liability

When faced with an irate customer, the caterer should?

Let the customer vent without interrupting or offering excuses, Take notes: ask pertinent follow up questions and summarize customer views, and Let the customer know that you empathize with his or her situation

Which if the following statements is TRUE about catering commissaries?

It is better to start with a smaller facility, with the option of expending

The piece of commercial kitchen equipment used most often is the?

Range top

A tilt raising pin can be reduced preparation time as much as 25% why?

It tilts, so finished foods don't have to be removed by hand

What size table linen would you need to cover a 60 inch round table to the floor?

120 inch

Which of the following are the main purposes of using a tent?

To protect against rain and other weather related elements, To augment an existing structure, and To create a festive feel for an outdoor event

Which statement is TRUE about rental equipment?

Rental equipment can be an excellent profit center

It is not the caterers responsibility to ensure that the site has proper access for individuals with disabilities, true or false?

False

A food production sheet helps the kitchen staff decide in which order the ingredients must be prepped and/or the foods must be prepped, true or false?

True

These facets of event planning are often overlooked?

Accessibility for people with disabilities, Landing space for guests to set their drinks and used plates, and Where the kitchen staff can brew coffee

When complete a rental order form, it is always a good idea to?

Order a few additional chairs, napkins, and place settings, Know what you own and what is available to use at the party, and Know if the band needs staging or the wedding officiant needs a sound system

Which of the following items should always be included in a party packing list?

Aluminum foil, plastic wrap, and a basic tool kit

Which of the following statements is TRUE about loading a catering vehicle?

Everything should be packed tightly together to avoid shifting in transit

The most critical element when unloading a truck at an event site is?

Unloading and separating items based on where they will be used at the site

Which of the following is NOT covered by the fair labor standards act?

Worker's compensation insurance

The family and medical leave act applies to?

Caterers with 50 or more full time staff members

Which statement is TRUE regarding worker's with disabilities?

The ADA covers discrimination not just in hiring but also in pay, promotions, and other aspects of employment for people with disabilities

During an interview, an applicant may be asked which of the following?

Do you belong to any professional organizations?, Can you meet the specified work schedules?, and Where would you like to be in 5 years?

Non-disclosure and non-complete clauses both have to do with keeping as much information as possible from the hands of competitors, true or false?

True

When paying staff members as independent contractors rather than employees, which is true?

Employees don't have to pay workers compensation for contractors

This is true about paid time off (PTO)?

It is a more flexible system to replace vacation pay or sick pay

The age discrimination in employment act says that a company with more than 20 workers cannot discriminate against job applicants over the age of 50, true or false?

False

High staff turnover probably means that more training or better training is needed, true or false?

True

Which one if NOT one of the five most common service related complaints?

An unkempt appearance

This can be said about the duties of an event captain or supervisor?

The captain serves as the chief contact for the client at the event

Whenever possible, what should be placed on the table just after the linens are in place?

Floral arrangements

Which of the following is NOT true when butler passing hor d'oeuvers?

Carry a supply of toothpicks discreetly in your free hand

During a meal, at what point should table numbers and unused place settings be removed to minimize clutter on tables?

Once the guests are seated

For coffee and tea service, which of the following statements is NOT true?

When out of decaf, it is acceptable to serve regular coffee, or 1/2 regular and 1/2 decaf coffee in the cup

When should buffet and food stations be broken down?

Only after checking first with the client

The heaviest item on a tray should always be placed in the center, true or false?

True

If the guest does not want wine, remove their glass from the table, true or false?

True

Fill the water glasses as the guest is seated, true or false?

False

"The show" refers to only the music portion of a catered event, true or false?

False

Always create a diagram of the event room to ensure correct placement of buffet and food stations, true or false?

True