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Community Pharmacy Workflow Steps
Pharmacy receives → 2. Data Entry → 3. Pre-check → 4. Dispensing → 5. Final check → 6. Patient receives
Pharmacy receives the prescription
Includes written Rx in person, fax, electronic/e-prescription, telephone from prescriber's office, voice mail, or transfer Rx from another pharmacy.
Data Entry
Involves patient info, interpreting & assessing prescription data, and entering information into the computer.
Pre-check
Completed by a pharmacist at some pharmacy locations to verify data entry and check for safety & appropriateness before dispensing.
Dispensing
Involves printing the Rx label, locating & selecting medication, safety scan to verify meds, and counting, packaging & labeling the meds.
Final check
Verification completed by pharmacist to check for appropriateness/safety and assess for accuracy of medication prescribed.
Patient receives the prescription
Any pharmacy staff member may release Rx to patient and must verify the correct patient is receiving the prescription.
Required components of a written outpatient prescription
Date, prescriber info, patient info, medication info, DAW rules, and manual signature for paper Rx.
Controlled substances requirements
DEA# required and quantity to dispense must be written numerically and alphabetically.
Required components of an outpatient prescription label
Pharmacy info, full name of patient, name of prescriber, Rx# / prescription serial number, date dispensed, drug name and strength, drug distributor/manufacturer, quantity dispensed, and Rx directions.
DEA# validity check
DEA# consists of 2 letters followed by 7 numbers; the first letter indicates the type of practitioner and the second letter is the first initial of the prescriber's last name.
Initial filling timeframe for prescriptions
Noncontrolled and C-V controlled drugs = 6 months; Opioid analgesics (CII-CIV) = 14 days from the date prescription was written.
Refill timeframe for prescriptions
C-II controlled drugs = ZERO refills; C-III and C-IV = 6 months; Noncontrolled and C-V = 1 year from the date prescription was written.
Schedule I drugs
Includes heroin, LSD, ecstasy, and marijuana.
Schedule II drugs
Includes oxycodone, hydrocodone, morphine, methylphenidate, and dextroamphetamine.
Schedule III drugs
Includes testosterone and certain analgesics with codeine (e.g., Tylenol with codeine).
Schedule IV drugs
Includes lorazepam, alprazolam, tramadol, and zolpidem.
Schedule V drugs
Includes pregabalin and certain cough syrups with codeine.
PPCP steps
Collect → Assess → Plan → Implement → Follow-up.
PPCP purpose
Used for patient evaluation and problem solving through a patient-centered approach.
Collect in PPCP
Pharmacists collect necessary subjective & objective information about the patient.
Assess in PPCP
Pharmacist assesses collected info and analyzes clinical effects of therapy in context of overall health goals.
Plan in PPCP
Pharmacist develops an individualized patient-centered care plan in collaboration with other healthcare professionals.
Implement in PPCP
Pharmacist implements the care plan in collaboration with other healthcare professionals.
Follow-up in PPCP
Pharmacist monitors and evaluates the effectiveness of the care plan and modifies it as needed.
Importance of documenting interventions
Essential for tracking patient care and ensuring continuity and quality of care.
PPCP
Framework for pharmacists' patient care activities.
SOAP Note
Structured documentation of patient encounters.
Subjective Data
Information from patient's personal experiences.
Objective Data
Information obtained through direct measurement.
Assessment
Identifying and prioritizing patient problems.
Plan
Recommendations for treatment and follow-up.
Follow-up
Monitoring therapy effectiveness and safety.
Drug-Related Problem (DRP)
Issues affecting optimal patient drug therapy outcomes.
BMI Calculation
Weight in pounds divided by height squared.
IBW Calculation
Ideal weight based on height and gender.
CrCl Calculation
Estimates kidney function using age and weight.
Adverse Drug Reaction
Harmful response to medication.
Drug Interaction
Effects of one drug altered by another.
Pharmacokinetics
Study of drug absorption, distribution, metabolism, excretion.
Tertiary Literature
Summarized information from original research.
Secondary Literature
Indexes and abstracts of primary research.
Primary Literature
Original research articles and case reports.
Drug Monograph
Comprehensive summary of a drug's information.
Boxed Warning
Severe safety information about a drug.
REMS
Risk Evaluation and Mitigation Strategies for drugs.
Pharmacology
Mechanism of action and drug effects.
Indications and Use
Approved uses of a medication.
Dosing Adjustments
Modifications based on patient-specific factors.
Overdose Toxicology
Information on overdose effects and treatment.
Background Information
Patient details needed for drug information requests.
Drug Identification
Determining the identity of a medication.
Product Availability
Information on whether a drug is in stock.
Poisoning
Toxic effects from harmful substances.
Literature Hierarchy
Ranking of information sources by reliability.
Effective Drug Information Skills
Essential skills for pharmacists in patient care.
Special populations
Groups needing dose adjustments due to specific conditions.
Administration
Guidelines on how to take a drug properly.
Overdose
Excessive drug intake leading to harmful effects.
Contraindications
Conditions under which a drug should not be used.
Warnings and precautions
Advisories for patients requiring special monitoring.
Pregnancy considerations
Drug safety information for pregnant individuals.
Lactation considerations
Drug safety information for breastfeeding individuals.
Adverse reactions
Negative effects categorized by organ systems.
Drug Interactions
Effects when two or more drugs are combined.
Monitoring parameters
Tests needed to ensure drug efficacy and safety.
Dosage forms
Different forms and strengths of drug preparations.
Stability/Storage
Conditions for proper drug storage and handling.
Patient education
Information provided to patients about their medications.
REMS Information
Safety program ensuring medication benefits outweigh risks.
DailyMed
Online database for FDA-approved drug information.
Facts and Comparisons
Resource for comparing drug products and active ingredients.
Lexi-Drugs
Quick reference database for drug information.
Martindale
International drug reference with detailed monographs.
AHFS-DI
Comprehensive drug monographs for healthcare professionals.
Excipient
Inactive substance in drug formulations for stability.
NDC
Unique identifier for human drug products in the US.
Proprietary name
Brand name assigned to a specific drug product.
Nonproprietary name
Generic name or active ingredient of a drug.
Pharmaceutical equivalence
Same active ingredient and dosage form in drugs.
Therapeutic equivalence
Drugs with same clinical effect and safety profile.
ASHP Drug Shortage Database
Resource for current drug shortage information.
FDA Orange Book
Resource for FDA approval and market availability.
Discontinued Drug Products
Information found in FDA Orange Book and Micromedex.
Physical Characteristics
Identifying drugs via appearance and inscription codes.
Generic Drug Name
Used to find manufacturer and foreign brand names.
Inactive Ingredients
Excipients like sugar and dyes listed in DailyMed.
Prescription Status
Determines if a drug is Rx-only or OTC.
Controlled Substance
Drug classification found in DailyMed and Facts & Comparisons.
Therapeutic Equivalence Code
Indicates FDA's AB rating for drug equivalence.
Pharmaceutical Equivalence
Drugs must share active ingredient, form, route, strength.
Orphan Drug
For rare diseases; info found in FDA database.
AWP
Average Wholesale Price; cost reference in Micromedex.
Prescription Transfer Requirements
Includes pharmacy details and prescription duplicates.
Rx# / Serial Number
Unique identifier for each prescription transfer.
Patient Information
Includes full name, address, and date of birth.
Prescriber Information
Includes prescriber's full name, address, and DEA#.
Transfer Prescription Notation
Word 'transfer' must appear on transferred Rx.
Refill Communication Format
Number of refills communicated in 1+X format.
Controlled Substance Transfer Law
Only refills for Schedule III-V can be transferred.