MGMT WK1 BUSINESS COMMUNICATION

WK1

Business Communication

The process of generating, transmitting, receiving, and interpreting messages in various contexts within and outside an organization.

Organizational Culture

A core set of attitudes, practices, norms, and values shared by members of an organization that influence their behavior.

Effective Listening

The ability to accurately receive and interpret messages during communication.

Verbal Communication

The use of spoken or written words to convey information and ideas.

Feedback Information

Responses or reactions to messages, showing whether the communication was effective or not.

Ethics in Communication

Principles guiding what is right and wrong in communication practices.

Personal Ethics

An individual's own principles and values that influence their behavior.

Customer Loyalty

A customer's commitment to repeatedly purchase from a particular brand or company.

Training for Employees

Programs designed to enhance employees' skills and behaviors, particularly in customer service.

Communication Barriers

Obstacles that prevent effective communication, which can be internal or external.

Customer Service Culture

An organizational culture dedicated to prioritizing and improving customer service interactions.

Vertical Communication

Communication that occurs between employees at different levels of an organization.

Lateral Communication

Communication that occurs between employees at the same level within an organization.

Written Communication

Information expressed in written format, which is crucial for formal communications in an organization.

Web Communication

The interaction and communication conducted through an organization's digital presence, such as websites.

Organizational Identity

The unique characteristics and values that define how an organization presents itself to the outside world.

Qualitative Service Orientation

A focus on providing high-quality service to meet customer needs and enhance satisfaction.

Normative Glue

A term used to describe how organizational culture binds and holds together the members of an organization.

Sustainability in Communication

The ongoing capacity for an organization to communicate effectively with stakeholders over time.