MIS 330 - FINAL EXAM FLASHCARDS (APPLICATION)

A regional bank wants to improve its online banking system. The existing process works well, but customers complain that transactions take too long because many steps are still completed manually. Which Business Process Management strategy best fits this situation?

Business Process Automation

A retail company discovers that its order fulfillment process contains unnecessary approvals and duplicate work. Management decides to completely redesign the workflow instead of simply computerizing it. Which BPM strategy are they using?

Business Process Reengineering

A company wants to begin a project but first needs to determine whether the expected benefits outweigh the costs and whether the project is worth pursuing. Which SDLC phase should they focus on?

Planning

An analyst is interviewing users to determine what reports they need and what tasks they perform each day. Which SDLC phase is taking place?

Analysis

Developers are deciding which hardware, software, and network architecture should be used to support a new application. Which SDLC phase is this?

Design

A project team has completed coding and is now verifying that individual modules work correctly before combining them. Which testing stage is occurring?

Unit Testing

A university is replacing its registration system. The project team wants to ensure that all individual modules communicate correctly after being combined. Which testing stage should they perform?

Integration Testing

A hospital is implementing a life-critical patient monitoring system. Management wants the lowest possible risk during conversion, even if it costs more and takes longer. Which conversion strategy should they choose?

Parallel Conversion

A small business wants to replace its accounting software quickly and cheaply. Management is willing to accept higher risk to minimize costs. Which conversion style is most appropriate?

Direct Conversion

An organization has dozens of branch offices but wants to implement a new system at only one location first before expanding to the remaining offices. Which conversion location strategy should be used?

Pilot Conversion

A company stores customer phone numbers in six different tables. Employees frequently update one table but forget to update the others, resulting in inconsistent data. Which database concept would best solve this problem?

Normalization

A university database contains a STUDENT entity and a COURSE entity. Students can enroll in many courses, and each course contains many students. What should be added to the ERD?

An Associative Entity

A company purchases commercial payroll software because its payroll process is standard and there is no competitive advantage in developing it internally. Which acquisition strategy did the company choose?

Purchase a Software Package

A logistics company has highly specialized routing algorithms that no commercial software supports. Management also wants programmers to develop internal expertise. Which acquisition strategy is most appropriate?

Custom Development

A nationwide retailer expects transaction volume to double over the next five years. Which nonfunctional requirement should receive the greatest attention during architecture design?

Scalability

An organization wants employees' computers to perform most of the processing while reducing demands on the server. Which client architecture best fits this requirement?

Thick Client

An analyst creates a diagram showing only one process that represents the entire payroll system and its interactions with employees, banks, and tax agencies. What type of diagram was created?

Context Diagram

While reviewing a Level 1 DFD, an analyst notices that one new data flow appears that was not present on the parent diagram. Which DFD principle has been violated?

Balancing

A software company creates several fictional users with different backgrounds, goals, and technical abilities before designing the interface. What design technique are they using?

Personas

A company develops an early version of its mobile application so users can provide feedback before development is complete. What design technique is being used?

Prototyping

An online retailer wants customers to complete purchases with as few clicks as possible because analytics show many users abandon their shopping carts. Which user interface principle should designers emphasize?

Minimize User Effort

A company discovers that users become confused because different screens use different button names for the same action. Which user interface principle has been violated?

Consistency

An organization wants users to always know where they are within the application and how to return to previous pages. Which user interface principle should be emphasized?

Content Awareness

A company is redesigning its website for smartphones and tablets. Buttons are too small, causing users to tap the wrong options. Which design principle should be improved?

Touch-Screen Design

An analyst creates a diagram showing every screen in the application and how users navigate between them. What diagram has been created?

Interface Structure Diagram (ISD)

A software development team creates realistic stories describing how different users complete common tasks within the system. What design tool are they using?

Use Scenarios

Before writing any code, designers create sketches of screens so stakeholders can provide feedback. What development technique are they using?

Prototyping

A group of usability experts reviews an interface using established design guidelines without involving actual users. Which evaluation technique is being used?

Heuristic Evaluation

Developers ask representative users to complete common business tasks while observers record errors and completion times. Which evaluation method is being performed?

Formal Usability Testing

A retail company wants inventory records to update immediately whenever a cashier completes a sale. Which processing method should be used?

Online Processing

A utility company processes customer bills once every month rather than continuously throughout the month. Which processing method is being used?

Batch Processing

A warehouse employee scans product barcodes rather than typing product numbers into the system. Which input design principle is being applied?

Source Data Automation

An online application requires phone numbers to follow the format (###) ###-#### before allowing submission. Which input validation technique is being used?

Format Check

A payroll system rejects employee ages below 16 or above 100. Which input validation technique is being used?

Range Check

A loan application cannot be submitted until every required field has been entered. Which input validation technique is being enforced?

Completeness Check

An organization wants to estimate how much disk space will be required over the next five years before implementing a new database. Which design activity supports this decision?

Volumetrics

A database administrator notices that a frequently searched column is causing slow query performance. Which database feature would most directly improve retrieval speed?

Indexing

A company decides to intentionally store some duplicate data to improve reporting performance while accepting a small amount of redundancy. Which database technique is being used?

Denormalization

A project team tests the complete system to verify that all functional and nonfunctional requirements have been satisfied before deployment. Which testing phase is being performed?

System Testing

After the new system has been installed, users begin requesting small enhancements and bug fixes over the next several years. Which SDLC activity is taking place?

System Maintenance