CompTIA 220-1101

A technician is tasked with installing additional RAM in desktop computer Which of the following types of RAM is most likely to be used?

DDR3.

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the most likely cause?

Drum.

A user is trying to play a DVD on a projector. the user can hear the audio; however, the projector is showing an error message that states:

"HDMI blocked due to Copy Protection."

What is the most likely cause of the error?

The user needs to enable copy-protected sources in the projector's settings.

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. What is the most likely reason for this issue?

The channel must be unlocked by the vendor.

A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. a review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which printer consumable is most likely causing the issue?

Transfer roller.

A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. What should the technician do to resolve the issue?

Enable multi-threading.

A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. What tool should the technician use to identify the port?

Toner probe.

A user, who is attempting to give a presentation via a projector in a conference room, reports that the projector has video but no audio. What kind of connection should the user use to fix the issue?

HDMI.

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. What kind of cable is connected to the user's computer?

Cat 5.

While using a popular video-conferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. what should be done to fix this issue?

Close other video software and retry.

A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

NFC.

Which of the following standards supports MIMO technology?

802.11n

A technician powers on a PC and its monitor and sees the following error message:

"No input signal detected."

The display lights on the computer are on. What is a possible solution?

Changing the connector setting on the monitor.

What component of a mobile device enables input on the device's touch screen?

Digitizer.

A technician unboxed a new computer, plugged it in to a UPS, and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. What can the technician do to fix this issue?

Reseat the RAM.

An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would best prevent this waste?

Require a code or badge before releasing a print job.

An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during peak shopping season and automatically removed when the peak is over. What term best describes this aspect of cloud computing?

Rapid Elasticity.

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. What kind of cable would be the most cost effective without sacrificing performance?

Multimode fiber.

An organization maintains various record types, including health and criminal justice records. What type of cloud environment would is the organization most likely to use to limit the attack surface?

Private.

What describes metered utilization of cloud resources?

Payments made only for resources that are used.

A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to an outlet. What most likely needs to be replaced?

Battery.

A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. What should the technician do to fix the issue?

Read the installation manual and configure duplex settings.

A small office has a wireless network with several access points for roaming use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. What would most likely be the cause?

Device interference.

Which cloud model maintains access, even when a local internet outage occurs?

Private.

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. What should the user confirm is available on the PC before making the purchase?

M.2 and PCIe.

A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. What should be the first step in the repair process?

Ensure the backlight is functioning as expected.

A laptop PC user is reporting issues with the hard drive. After. the check, the PC still issues a hard drive error message. What is the most likely to cause the error?

DIMM failure.

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. What is most likely causing this issue?

RAM module or CPU.

A sales person is using a weather app on a mobile device. The app appears to be draining the device's battery very quickly. What is the best action for the salesperson to take in order to view weather forecasts while traveling?

Manually enter office locations in the weather app.

A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. What needs to be enabled for the hypervisor to run?

Hyperthreading.

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. What is the most likely cause of these symptoms?

Defective battery.

A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. What solution would most likely satisfy this requirement?

A USB 3.1 flash drive with BitLocker to Go installed.

Which network device is used to separate broadcast domains?

Router.

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. What is the most likely cause of this issue?

The charge port contains foreign objects, such as lint.

A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. What should the network administrator check first?

DHCP.

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. What is the most likely cause?

Contaminated fuser.

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. What would most likely be the cause?

S.M.A.R.T

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. What should the technician do next?

Determine the next steps to resolve the issue and document it.

An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. What best describes the solution for running Windows software on a computer running mac OS?

Cross-platform virtualization.

A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. What technology is the site most likely using?

DSL.

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. What should be used to ensure each new server is being properly utilized?

Clustering.

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. What of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

Attempt to clean the scanner.

A company wants to use client-side virtualization for application testing. What configuration would best support this goal?

2.5GHz CPU - 4 cores, 16GB DDR4 RAM, 1TB SSD.

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The printer shows this error message:

"Paper Jam, Jam in Fuser."

What is the most efficient next step the technician should complete?

Apply a maintenance kit to the printer.

What is a valid use for Platform as a Service?

A web application for asset management.

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. What most likely needs to be fixed?

The heating element has failed, and a new one needs to be installed for proper transfer.

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. What would be the most secure way to implement the fingerprint readers?

Restrict device access to only the user to whom the laptop is assigned.

A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. What are the most likely causes of these errors?

RAID failure or Data loss.

A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. What RAID setup best meets these requirements?

RAID 1.

A laptop's external webcam software is running, but it shows no image or video. What remedial action should a technician perform first?

Reinstall the webcam software and drivers.

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D

models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS.

The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin

power connector is installed in a PCI Express x16 slot. What indicates where the technician

should begin troubleshooting?

The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots

What technology can allow multiple networks to traverse a switch?

VLAN.

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

"Date/Time Not Set Press F1 to Run Setup"

What would be the best action to take next?

Replace the CMOS battery.

A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. What should the technician do first?

Try to extract data.

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. What would be the best course of action for the technician to take next?

Verify the socket type and manufacturer.

A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists. What would best establish the connection in minimal time?

Fiber optic.

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. What can best achieve these requirements?

VDI.

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. What items must the technician use to fix the issue?

RJ45 connector & Crimper.

A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. What should a technician do first?

Increase the swap partition.

What utilizes TCP ports 20/21 and transfers data in cleartext?

FTP.

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. What should be upgraded first?

RAM.

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. What best describes this client-side guest security requirement?

Isolation.

A user connects a smartphone to a laptop. What type of network has the user created?

PAN.

Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. What solution would best help mitigate the issue?

Verifying DMARC is enabled.

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. What should a technician do in order to most likely resolve this issue?

Perform the drum-cleaning procedure.

What should a data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

Uninterruptible power supply.

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. What storage device should the technician install to best accomplish the objective?

M.2

A technician is setting up a device to use two-factor authentication. What meets this requirement?

Password/thumbprint.

What best describes the main function of a web server?

Storing files and controlling user access.

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. What action would most likely resolve the issue?

Clean the keyboard.

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. What tool would best meet this need?

Mobile device management.

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. What is the most likely cause and solution for the printer issue?

The printhead is too hot. Adjust the temperature down and retry printing.

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. What tasks should a systems administrator complete to best meet this goal?

Install a hybrid drive & Increase the RAM.

A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. What provides the best solution for the developer?

Sandbox environment.

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. What is the most likely cause of the cursor issue?

The screen needs to be recalibrated.

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. What is most likely the cause?

Digitizer issues.

A technician is tasked with upgrading a laptop's RAM. What step should the technician take FIRST?

Verify the memory requirements of the motherboard.

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. What cloud service can best accomplish the company's goals?

Infrastructure as a Service.

A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. What RAID level best meets these requirements?

RAID 10.

A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. What is the most likely cause of the issue?

NFC.

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. What should the technician do next?

Verify all case fans are operational.

A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. What sequence should the help desk technician walk the customer through to accomplish this task?

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. What should the technician do to configure the laptop to show both screens?

Adjust the monitor display settings.

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. What should the technician do next?

Ask the user additional clarifying questions regarding the issue.

A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. What memory type is most likely required?

Dual-channel.

What allows all VMs in a virtual environment to have RAM allocated for use?

Resource pooling.

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

802.11ac

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. What is the cause of this issue?

Gateway.

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. What is the most likely cause of the issue?

The TV's HDMI-ARC port is not being used.

A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message:

"no source found."

The user tries multiple cables and inputs on the projector. What should the user try next?

Check the display settings on the computer and set them to extend/duplicate.

What is a method that can be used to securely connect a remote user's laptop to a corporate server?

VPN.

A technician is inspecting a projector that is displaying fuzzy images. What action would provide the best solution?

Adjusting the lens.

An end user discovered that the touch-screen features on a Windows device have stopped working. What should a technician check?

Tablet/PC settings

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. What is the quickest way to resolve this issue?

Change ports on the switch.

What network service allows a networked device to always be assigned the same IP address based on the device's MAC address?

DHCP.

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called "Generic Printer." What best describes what the technician should do to fix this issue?

Install the appropriate printer drivers for the OS.

A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:

"No Signal Input."

Which of the following describes the FIRST action that should be taken?

Verify that the user is using an approved OS.

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. What is most likely the cause of these issues?

The HDD has no free space.

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. What action will most likely enable calendar alerts?

Ensuring the corporate password is saved correctly in the calendar application.

A technical lead wants to migrate all common business applications, including email and file shares, to the cloud. What cloud concept should be used?

Software as a Service