Chapter 11 Management Functions & Decision Making

Management

The process of accomplishing the goals of an organization through the effective use of people and other resources.

Planning

Involves analyzing information and making decisions about what needs to be done.

Organizing

Is concerned with determining how plans can be accomplished most effectively and arranging resources to complete work.

Implementing

Carrying out the plans and helping employees to work effectively.

Controlling

Evaluating results to determine if the company's objectives have been accomplished as planned.

Manager

Completes all four management functions on a regular basis and has authority over other jobs and people.

Supervisors

Typically the first (or beginning) level of management in a company and often have many non-managerial activities to perform as well.

Executive

Top-level manager who spends almost all of his or her time on management functions and have other managers reporting to them.

Mid-Manager

Completes all of the management functions, but spends most of the time on one management function such as planning or controlling, or is responsible for a specific part of the company's operations.

Management Information System

An information system that integrates data from various departments to make it available to help managers with day-to-day business operations.

Problem

A difficult situation requiring a solution.

Symptom

A sign or indication of something that appears to be the problem.