Chapter 11 Management Functions & Decision Making

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12 Terms
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Management

The process of accomplishing the goals of an organization through the effective use of people and other resources.

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Planning

Involves analyzing information and making decisions about what needs to be done.

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Organizing

Is concerned with determining how plans can be accomplished most effectively and arranging resources to complete work.

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Implementing

Carrying out the plans and helping employees to work effectively.

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Controlling

Evaluating results to determine if the company's objectives have been accomplished as planned.

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Manager

Completes all four management functions on a regular basis and has authority over other jobs and people.

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Supervisors

Typically the first (or beginning) level of management in a company and often have many non-managerial activities to perform as well.

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Executive

Top-level manager who spends almost all of his or her time on management functions and have other managers reporting to them.

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Mid-Manager

Completes all of the management functions, but spends most of the time on one management function such as planning or controlling, or is responsible for a specific part of the company's operations.

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Management Information System

An information system that integrates data from various departments to make it available to help managers with day-to-day business operations.

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Problem

A difficult situation requiring a solution.

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Symptom

A sign or indication of something that appears to be the problem.

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