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Critical Thinking, Health Promotion, Culture, Interviewing & Health History
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Subjective and objective data
structure the interaction
objective data is taken without a physical exam
Results of a successful interview
complete accurate data
description and timeline
rapport and trust established
Pt is taught about their health state
things to consider for the interview
time
introduction and explanation
purpose
length
expectations
presence of others
confidentiality
costs
time
the interview takes lots of time
ensure everything is set up and people are informed that the interview will be taking place
presence of others
interviews are usually completed one on one
if other people need to be involved, the pt should be aware of that before the interview
family, student, other care providers
sender
the person doing most of the talking
this should always be the PT
receiver
the person doing the listening during the interview
should be the care providers
pay attention to the non verbal signs
power differentials
nurses have a position of power, be aware of how that is expressed when communicating with PT and family
internal factors
liking others
expressing empathy
the ability to listen
external factors
ensure privacy
refuse interruptions
pay attention to the physical environment
dress
taking notes
electronic clinical documentation
audio recording
attention to the physical env
PT is warm
lights are on
Tv is off
get rid of distracting equipment
taking notes
before the interview, explain that you may need to take notes
try to not take them alot
all notes should be on paper than changed to electronic later
challenges with note taking
impedes eye contact
shifts attention away from the PT
interruption of the PT flow
impedes observations of nonverbal behavior
can be threatening during discussion of sensitive issues
questioning techniques
use open ended questions
closed questions should only be used to get more info about something the PT said
open ended questions
narrative information
longer answers
elicits feelings, understandings opinions ideas
builds and enhances rapport
direct questions
used for specific information
calls for short answers
one or two words
facts
limits rapport and leaves interaction neutral
phases of an interview
introduction
describe what is going to happen
ensure pt is comfortable
working
the interview
use a mix of open and closed answer questions
closing
signal that the interview is coming to an end
summarize the interview
state PT goals
ask the PT if they wanted to talk about anything else or anything in more detail
communication techniques
Facilitation
Silence
Reflection
Empathy
Clarification
Confrontation
Interpretation
Explanation
Summary
Facilitation, silence, reflection, empathy, clarification
we react to things the PT says or does
facilitation
saying yes or nodding
implies you want the PT to keep talking
silence
can be awkward
Pt needs time to think don’t be afraid of it
reflection
you echo the PT response to understand what they are saying
confrontation, interpretation, explanation, summary
responses that focus on ur own frame or reference thoughts and feelings
the 10 traps of interviewing
Providing false assurance or reassurance
Giving unwanted advice
Using authority
Using avoidance language
Engaging in distancing
Using professional jargon
Using leading or biased questions
Talking too much
Interrupting
Using “why” questions
providing false assurance or reassurance
dont the the PT everything is going to be fine because we dont know that
giving unwanted advice
taking over the Pt responsibility to make choices
using authority
tone implies that because you are the nurse the Pt should do something
using avoidance language
don’t use euphemisms
just state what is wrong
engaging is distancing
impersonal speech instead of using my
using professional jargon
the PT may not know what you are talking about
using leading or biased questions
asking questions that suggests one answer is better than the other
talking too much
you should be doing most of the listening
the PT should be doing the talking
interrupting
dont cut in
dont give answers
asking why questions
can imply blaming
non-verbal skills
physical appearance
posture
gestures
facial expression
eye contact
voice
touch
closing the interview
end it gracefully, if you dont the PT wont feel as good about the interview
ask them if there is anything else you want to say
ask them if any topics or questions were missed
highlight their major goals or concerns
communication in special situations
Developmental Stage
Hearing impairment
Acute illness
Intoxication
Sexually aggressive
Angry
Anxious
Violent
Crying
cultural and social considerations
communicating across cultures
cross cultural communication and relational practice
language issues
perspectives on professional interactions
etiquette
space and distance
gender and sexual orientation
translators
should not be family or friends as they have a bias and they can just say anything
use a translator from the hospital
Health history
subjective data
objective data comes from the physical exam later
other people are going to use this document when planning care so make sure its clear and complete
screen for abnormal symptoms
health history
Biographical data
Source of Data
Reason for seeking care
Current health or history of current illness
Past health
Family history
Review of systems
Functional assessment and ADLs
biographical data
Name
Address and phone number
Age and birth date
Birthplace
Gender
Marital status
Ethnocultural background
Occupation (usual and present)
Source of information
Including primary language and authorized representative
reason for seeking care
brief statement in Pt words using quotation marks
symptoms vs signs
dont ask why they are here instead say, what brings you here
sign
objective abnormality that we can see when er do a physical exam or through tech
PQRSTU
P: provocative or palliative
Q: quality or quantity
R: region or radiation
S: severity (0-10)
T: timing
U: understand the PT perception
Past health
Childhood illnesses
Accidents or injuries
Serious or chronic illnesses
Hospitalizations
Operations
Obstetrical history
Immunizations
Most recent examination date
Allergies
Current medications
Gravida
number of pregnancy’s
Para
successful births
Family history
Age and health or cause of death of blood relatives
Health of close family members (spouse, children)
Family history of various conditions such as heart disease, high blood pressure, stroke, diabetes, blood disorders, cancer, obesity, mental health issues, and others
health history for new immigrants
past health
immunizations in country or origin
health perception
nutrition
taboo foods/combinations
review of systems
Review past and current health state of each body system
double-check for omission of significant data
evaluate health promotion practices
not objective or physical examination data
dont leave anything blank on the form, if they dont have symptoms put in “none”
ADL
bathing
toileting
eating
walking
IADL
needed for independent living
shopping
housekeeping
laundry
phone
finances
developmental considerations
children
adolescents
older adults
documentation
accurate
complete
specific
don’t use terms like “normal” “fine” or “good”
anything that is ID as abnormal must be addressed with referral to appropriate health care provider
no blanks use “none” or “PT does not recall”
one line through errors on top of the line add in error and ur initials
critical thinking
The ability to conduct a high-quality health assessment and physical examination is foundational to nursing practice
why should nurses think critically
to provide relevant, timely, and appropriate nursing and health care, nurses must be able to accurately describe assessment findings to patients, families, and other members of the interprofessional team
how should assessments be completed
Assessments must be conducted in ways that convey respect for the whole person, to avoid objectifying people.
Learning to conduct systematic assessments is integral to developing confidence in clinical abilities and capacity to respond effectively to patients’ need
health promotion
“the process of enabling people to increase control over, and to improve their health
primary prevention
people and populations are prevented from becoming ill, sick or injured in the first place
secondary prevention
early detection of disease, before symptoms emerge
tertiary prevention
prevention of complications when a condition or disease is present or has progressed
cultural competence
the ability to communicate between and among cultures and to demonstrate skill in interacting with and understanding people from cultures other than your own.
Culturally competent nurses allow clients to explain what an illness means, respects the concepts of time, space and contact of the client, and respects physical and social activities of clients