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Therapeutic communication
Encourages expression, reflection, clarifying feelings; patient-centered.
Nontherapeutic communication
Blocks expression; giving advice, false reassurance, changing subject.
Active listening
Nurse focuses fully; verbal + nonverbal cues; follows patient's lead.
Passive listening
Nurse sits quietly; does not build relationship; shows boredom.
Orientation phase
Build trust, set boundaries, explain purpose.
Working phase
Identify problems, problem-solve.
Resolution phase
Closing relationship once goals met.
Withholding phase
Nurse seen as withholding care.
Avoidance phase
Patient avoids nurse; perceives rudeness.
End phase
Relationship ends with frustration.
Transference
Patient projects feelings from past relationships onto nurse.
Countertransference
Nurse projects personal feelings onto patient.
Rapport
Harmony, trust.
Empathy
Understanding patient feelings.
Professional boundaries
No social relationships; cautious self-disclosure.
Autonomy
Patient makes own decisions.
Beneficence
Doing good.
Nonmaleficence
Do no harm.
Justice
Fair treatment.
Fidelity
Loyalty to patient.
Veracity
Tell the truth.
Paternalism
Provider makes decisions "for good of patient."
Least restrictive care
Use lowest level of restriction possible.
Involuntary admission
Danger to self, others, or unable to care for self.
Confidentiality
Protect patient info.
Physiological needs first
Airway, safety, medical stability before psychosocial.
Safety reporting
Duty to report harm, abuse, suicidal/homicidal intent.
Culture
Shared beliefs, values, behaviors; dynamic and changing.
Acculturation
Adapting to new culture.
Linguistic competence
Communicating effectively across languages.
Cultural competence
Respectful care aligned with cultural beliefs.
Appearance (MSE)
Grooming, hygiene.
Behavior (MSE)
Movements, agitation.
Speech (MSE)
Rate, tone.
Mood vs Affect (MSE)
Mood = stated; Affect = observed.
Thought process (MSE)
Logical? Tangential?
Thought content (MSE)
Delusions? SI/HI?
Perception (MSE)
Hallucinations.
Cognition (MSE)
Orientation, memory.
Insight/Judgment (MSE)
Awareness of illness; decision-making.
Serotonin
Mood, sleep, appetite; low = depression.
Dopamine
Reward, movement; low = Parkinson's/ADHD; high = schizophrenia.
GABA
Calming; low = anxiety.
Acetylcholine
Memory; low = Alzheimer's.
Norepinephrine
Fight/flight; low = low energy, poor focus.
Histamine
CNS neurotransmitter; abnormal in Alzheimer's/Parkinson's.
SSRIs
Increase serotonin; first-line; slow onset; suicide risk early.
SNRIs
Increase serotonin + norepinephrine.
Bupropion
Increase NE + dopamine; seizure risk.
TCAs
Cardiotoxic; ECG monitoring.
MAOIs
Tyramine restriction; hypertensive crisis risk.
Typical antipsychotics
More extrapyramidal symptoms (EPS).
Atypical antipsychotics
Metabolic syndrome risk.
Dystonia
Muscle spasms.
Akathisia
Restlessness.
Pseudoparkinsonism
Tremor, rigidity.
Tardive dyskinesia
Permanent mouth/tongue movements.
Lithium
Mania; toxicity signs: tremor, confusion, GI upset.
Anticonvulsants
Valproate, carbamazepine, lamotrigine; monitor for rash (SJS), liver issues.
Benzodiazepines
Fast; addictive; enhances GABA.
Buspirone
Slow onset; non-addictive.
Stimulants
ADHD; increase catecholamines; appetite suppression.
Milieu therapy
Structured environment promoting safety, healing.
Psychoeducation group
Teaching.
Supportive therapy group
Emotional support.
Task groups
Complete a task.
Self-help group
Peer-led.
Hope (Recovery)
Foundation of recovery.
Person-driven recovery
Patient leads goals.
Holistic recovery
Whole-person care.
Peer support recovery
Community + allies.
Biological assessment
Sleep, nutrition, meds.
Psychological assessment
Coping, triggers, SI/HI.
Social assessment
Support systems, home.
Direct questioning
Ask directly about suicide/homicide.
Past attempts
Strongest predictor of future suicide risk.
Intent
Evaluate plans and means for suicide/homicide.
NANDA
Standard nursing diagnoses.
Outcomes
Measurable change from nursing care.
Biological interventions
Sleep, hydration, meds.
Psychological interventions
CBT, counseling.
Social interventions
Milieu, safety, community.