Policy and Procedure Mid-Term Study Guide

What self-service grocery store inspired the Toyota production process which lead to modern Quality Management?

What is quality?

the standard by which something is measured

Define quality assurance.

a systematic process of determining whether a product or service meets specified requirements

Define quality control.

the process by which services are measured and tested to ensure they are as uniform as possible

What is a step-by-step guide for how to complete a repeatable task?

a procedure

What is a policy?

a system of guidelines designed to achieve a particular outcome

What quality management tool combines a system that reduces waste with a system that specializes in process improvement?

Define ethics.

moral principles that govern a person’s behavior or the conducting of an activity

Where can a forensic professional expect to find ethics?

policies, procedures, quality assurance organizations, professional organizations and standards

What is the process of discovering what an underlying problem is to be able to identify appropriate solutions?

root cause analysis

What is standardization?

the process of making something conform to a standard

What process allows one to get the actual issue when conducting a root cause analysis.

erroneous identification

What process is reversing the causal chain of events to ensure appropriate actions were taken to correct the issue?