Chapter 23/24

Interprofessional Communication/Communicating for Continuity of Care

Which statement is true about the relationship between physicians and nurses?

the relationship between the physician and the nurse remains an evolving process

The charge nurse is working with a group of staff nurses on a hospital unit. When delegating to the staff nurses, the charge nurse determines that there is conflict among the group. The charge nurse should implement what intervention to turn the conflict into unit collaboration?

briefly summarizing when providing the staff nurses with feedback concerning the conflict

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When conflict arises among staff, what should the nurse focus attention on initially?

assess the basis of the conflict labeling it as personal or professional

The charge nurse, working on a unit where a nurse is frequently late for work, addresses the behavior by telling the nurse, "It is necessary for you to be here on time from now on to help assure good patient care." This is an example of what type of constructive criticism?

stating expectations

A student nurse is learning about strategies to remove barriers to communication with other professionals and how to deal with disrespectful or disruptive behaviors. The nursing instructor recognizes that additional instruction is needed when the student nurse states which of the following?

“I will engage in distorted rather than open, communication to avoid offending others.”

Which statement best describes continuity of care (COC)?

it involves patient-centered high-quality care across clinical settings

The nurse is caring for a patient who will be transferred from the hospital unit to an acute rehabilitation facility. To ensure continuity of care for the patient, the nurse should engage in what action?

using a shared management plan when providing health services

The nurse is working within an interdisciplinary team. The nurse recognizes that interdisciplinary teams are characterized by what factor?

they share a common mission of working together to resolve complex clinical problems

When working on a hospital unit, the nurse should begin the discharge planning process at which time?

immediately after a careful review of initial admission data

What primary difference will a nurse employed as a staff nurse for 20 years find when comparing patient discharge scenarios over those years?

patients are likely to require support after discharge