ch5 operations management

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operations management

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17 Terms

1

operations management

getting the right goods/services in the right quantities at the right quality level in a cost-efficient manner

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2

quantitative factors influencing location decisions: (4)

  • cost of labour

  • proximity to market/raw materials

  • government incentives/limitations

  • cost of land

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3

qualitative factors influencing location decisions: (4)

  • feasibility of e-commerce

  • local knowledge

  • political stability

  • infrastructure (transportation/communication networks)

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4

R&D

extensive research into new productions and development of prototypes

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5

pros of R&D

  • first movers advantage

  • competitive edge

  • growth opportunities

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6

cons of R&D

  • costly

  • high failure rate

  • budget concerns

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7

product innovation

new creations or development of existing products

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8

process innovation

a change in the way a product is manufactured or distributed

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9

positioning innovation

reposition the perception of brand

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10

paradigm innovation

changes nature of certain market

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11

mass production

manufacturing of large numbers of identical products

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12

job production

customizing individual product to meet specific requirements

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13

batch production

producing limited number of identical product

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14

flow production

continuous production of identical products

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15

cellular manufacturing

poduction whereby sets of tasks are completed by teams

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16

adaptive creativity

incremental innovation that adjusts or develops something that already exists

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17

innovative creativity

creating something new

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