Chapter 3 - Cosmetology - Communicating For Success - Vocabulary (5 terms)

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5 Terms

1
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Client Consultation

Communication with a client that determines what the client's needs are and how to achieve the desired results.

2
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Client Intake Form

3
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Effective Communication

The act of sharing information between two people (or groups of people) so that the information is successfully understood.

4
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Reflective Listening

Listening to the client and then repeating, in your own words, what you think the client is telling you.

5
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Service Record Card

The client's permanent record of services received, results, formulations, and products purchased or used.