conflict management

spc1017

interpersonal conflict

struggle between people w opposing needs, goals, or viewpoints in personal or professional relationship

conflict management styles

five approaches used to handle conflict; competing, avoiding, accommodating, compromising, & collaborating

competing

conflict-style where one party pursue their own goals aggressively, often at expense of others (win-lose)

avoiding

style where person withdraws or refuses to engage in conflict, delaying or denying resolution

accommodating

style where one person gives in to the other’s needs, often to preserve harmony or avoid confrontation

compromising

conflict style where both parties give up something to reach middle-ground solution (partial win/lose for both)

collaborating

conflict style focused on finding win-win solution that fully satisfies both parties’ needs thru open communication

civil discourse

respectful & productive dialogue where participants listen, express themselves clearly, & seek understanding; even in disagreement.

cultural influence

the way one’s cultural background shapes beliefs, values, & behaviors around conflict, communication, & resolution styles

family influence

early family dynamics & role models that shape a person’s default response to conflict; i.e. avoidance, aggression, compromise

amygdala hijack

intense emotional reaction caused by brain’s amygdala overriding rational thought, often leading to impulsive responses in conflict

fight flight freeze

body’s automatic stress responses to perceived threats; fighting back, escaping, or shutting down entirely

compassionate curiosity

conflict approach that blends empathy & sincere questioning to understand other person’s perspective & de-escalate tension

prefrontal cortex

brain region responsible for rational thinking, impulse control, & decision-making; activated during thoughtful conflict resolution

motivated reasoning

unconscious tendency to interpret information in way that supports what we already believe or want to be true

soldier mindset

mental state focused on defending your beliefs at all costs, treating opposing ideas as threats

scout mindset

mental state focused on understanding truth as accurately as possible, even if it challenges your own views