Showmars Employee Quiz Study Guide (Weeks 1 - 3)

Comprehensive flashcards based on the Showmars Employee Quiz Study Guide for Weeks 1 through 3, covering toppings, policies, and service standards.

Salad Mix Lettuces

Romain & Spring mix

Lettuce Allergy Substitution

Romain

Pita (Tzatziki) Sauce Ingredients

Sour Cream, Garlic Salt, and Cucumbers

Fresh Fruit Cup Ingredients

Grapes, Cantaloupe, and Pineapple

Standard Salad Dressings

Greek Sauce, Ranch, Chipotle Ranch, Oil, Vinegar, and Honey mustard

Served Cheeses

American, Cheddar, and Feta

Burger Bun Type

Potato bun

Gyro Meat Composition

Half Lamb & Half beef

Customer Greeting Timing

Once they walk pass the Showmars logo

Cleaning Tasks (Down Time)

Restock Floor: Sweep, tables wiped, trash out, salt & pepper fill, and clean doors wiped with Windex

Supply Tasks (Down Time)

Restock: Cups, lids, straws, display, cookies, ice, sweet tea, and unsweetened tea; Silverwear Rolled

Standard Employee Uniform

Showmars Shirt, Jeans, and Closed toed shoes

Hand Washing Policy

When you walk in, and after everything you touch

Wheelchair Assistance Protocol

Ask the person in the wheelchair if they need any assistance

Young Child Customer Protocol

Ask the parent with the young child if they need a highchair or a booster seat

Shift Change Policy

See if anyone can cover and use the red book

Conflict Resolution Procedure

Discuss the process for resolving conflict and approach management immediately

Showmars App Rewards

$2$ dollars off 1st scan; spent $50$ get $5$ off; spend $30$ get $10$ off; spend $100$ get $20$ off

Counterfeit Bill Procedure

Check $50$-$100$ using a marker; if it shows black, inform a manager

Alcohol Ordering Policy

Find someone over $18$ or a manager

Southern Offering Side Suggestions

Fries & Cold Slaw

Greek Offering Side Suggestions

Greek & Side Salads, Rice, and Grilled Zucchini & Squash

Side Substitution Rule

No, you cannot sub another side item in place of pita bread or for hushpuppies

Mediterranean Pasta Salad Ingredients

Seasoned dressing, Feta cheese, Olives, Bell peppers, and Onions

Order Taking Process

Greet them, ask for here or to go, take order, offer sides and drinks, and ask if they want a copy of their receipt

Gyro/Santorini Customer Inquiry

Pita or platter

Original Pita Burger Toppings

American cheese, Lettuce, Onion, and Tzatziki Sauce

All American Pita Burger Toppings

American cheese, Lettuce, Tomato, and Mayo

Classic Chicken Pita Toppings

Lettuce, Tomato, and Tzatziki Sauce

Fish Sandwich Toppings

Tartar Sauce

Greek Veggie Pita Toppings

Pita sauce, Lettuce, Tomato, Onion, Cucumber, Olive, Pepperoncini & Feta

Bacon Cheddar Burger Toppings

Cheddar cheese, Lettuce, Tomato, and Mayo

Mushroom and Cheddar Pita Burger Toppings

Cheddar cheese, Grilled Onions & Mushrooms, Onion, and Mayo

Gyro Pita Toppings

Tzatziki Sauce, Tomato, and Onion

Chicken Santorini Pita Toppings

Grilled Onions & Peppers, with Pita Sauce on the side

Beyond Burger Toppings

Lettuce, Tomato, Pickle, and Chipotle Mayo

Beyond Pita Toppings

Hummus, Lettuce, and Onion

Chicken Sandwich Toppings

Pickle and Mayo

Sauce Charge Policy

Yes, charge for extra sauce

Items with Extra Charges

Grilled Peppers and Onions, Cheese, Egg, Bacon, Pita Bread, Chicken Breast, Gyro, and Sub Salmon/Shrimp on salads

Items with No Extra Charge

Lettuce and Tomato

Difficult Customer Protocol

Apologies & grab someone who can further help, manager or shift leader

Table Section Greeting

Greet them as soon as they sit down and tell them your name

Active Service Steps

Ask if they need anything else when food is handed, double check, ask for refills, and clear plates away

Call-in Order Steps

Answer with a greeting, tell them your name, ask what they would like, and if its for a later time or right now

Plain Burger Ring-up

Ring up as 'Plain' or 'only cheese' for meat, cheese, and bread only

Phone Answering Standard

The phone should ring strictly once

Customer Complaint Protocol

Provide apologies and grab a manager

Call-in/Online Pickup Steps

Greet them, ask for the order name, grab the order, and hand it to them