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How to set alarm
wait for the checkmark, enter 4 digit code then when the red lock appears it is closed. To deactivate enter the 4 digit code
Opening and banking procedures
2 people will go in at the same time, start the 10 minute safe timer; only one person touches the money, being the one with the higher position. If 2 crew members of the same position open, either will decide who touches it
Are you allowed go be in the store by yourself? Lone worker policy
No. If no one shows up for 10 minutes call supervisor and wait for approval. Once your in, call an employee in to set up the store but don’t touch the money
Can you share key, safe, and alametric or cv cloud passwords
hell nah
scam call and procedures
somone trying to get money. hang up call supervisor call loss prevention. give them email with description if call and the number that called
report if guest gets injured
guest incident report, send to supervisor
lock out tag out 9 steps
notify all present employees of servicing/cleansing, unplug all electrical equipment from socket, secure lockout tagout card to plug, sign with name and date, complete cleaning, notify of powering, remove tag and name/date, plug in equipment, document the lockout tagout in journal. prevents injury
work off clock adjust times etc
no
Robbery Prevention
Keep store clean, greeting customers, keeping till at minimum by doing cash drops
Lock front door once safe, call police and provide info dont hang up until told
Call supervisor and loss prevention
Separate colleagues
Complete robber description
Complete colleague incident report and medcor
EWmployee discount
Custom 4 toppping pizza, ice or bread, can be stuffed crust, has to sign the hero meal sheet and rung up by a cl
Waste procedures
Every 30 mins=utes product expires, check it off cv and waste with sticker on box to add at tend of the day
Work off clocks adjust times, break policy
No. 2-2-2
Only manager go on break?
No
Closer than normal relationshi[p
If dating or related or best friends, closer than normal. Company policy says cannot work at the same store unless same position due to favoritism
Sexual Harrasm
Inform supervisor nd Hr within hour of the incident. Hostile try to desecrate and if necessary involve policy supervisor and hr
Major illness
Notify manager of the big 6, notify hr. Cannot return until cleared by hr
Employee injury
Employee incident report. Call medcor and send to area supervisor
Hero values
Serve others
Own your work
Invent something’ ever give up
Be an all star
2025 priorities
Priorities build the bench, quality cleansliness, create great culture, keep it simple and fun, urgency/productivity, customer satisfaction
Goals: achieve budgeted sales, labor/operating income, increase TPLH to better than last year by .5, average 7 cream leaders 5 aces, promise time 80% higher, RNR 85%