COMMERCE 1BA3: Stress

Stressors

environmental events or conditions that have the potential to induce stress

Stress

psychological reaction to the demands inherent in a stressor that has the potential to make a person feel tense or anxious

Stress reactions

behavioural, psychological, and physiological consequences of stress

Locus of control

set of beliefs about whether one's behaviour is controlled mainly by internal or external forces

Type A behaviour pattern

personality pattern that includes aggressiveness, ambitiousness, competitiveness, hostility, impatience, and a sense of time urgency

Workaholism

"addiction" to work in which one has internal compulsion to work, thinks persistently about work, and works excessively

Negative affectivity

propensity to view the world, including oneself and other people, in a negative light

Role overload

the requirement for too many tasks to be performed in too short a time period or to work too many long hours

Boundary roles

positions in which organizational members are required to interact with members of other organizations or with the public

Burnout

syndrome of emotional exhaustion, cynicism, and reduced self-efficacy

Work engagement

positive work-related state of mind that is characterized by vigour, dedication, and absorption

Job demands-resources model

model that specifies how job demands cause burnout and job resources cause engagement

Techno-stress

from having to use and to master workplace information and communication technologies

Presenteeism

attending work when ill

Defence mechanisms

psychological attempts to reduce the anxiety associated with stress

3 types of stress reactions

psychological, physiological, behavioural

General Adaptation Syndrome

Seyle's concept that the body responds to stress with alarm, resistance and exhaustion

3 types of stress

distress, normal stress, and eustress

3 personality variables that affect stress

locus of control

type A/B behaviour pattern

negative/positive affectivity