Customer Service !!

Describe 4 features of customer service?

1) Communicating with customers answering calls received by customers promptly and not leaving them on hold for a long period of time.

2) Ensuring a high quality of customer service providing regular customer service training for employees.

3) Monitoring customer satisfaction carrying out surveys, using loyalty cards etc.

4) Dealing with customer complaints effectively keeping customers informed of what is happening when they have a problem.

Explain 4 benefits of good customer service?

1) One benefit of good customer service is having a good reputation which will lead to customers recommending you to Friends and family

2) Another benefit of good customer service is increased sales. This means more money can be invested into the business.

3) another benefit of good customer service is satisfied customer which will lead to increase profits

4) Another benefit of good customer service is reduced complaints which results in less staff turnover

Explain 3 consequences of poor customer service?

1) One consequence of poor customer service is having a poor reputation which will lead to reduce sales

2) Another consequence of poor customer service is increased complaints which results in higher staff turnover

3) Another consequence of poor customer service is reduced sales which means less money to invest into the business

4) Another consequence of poor customer service increased cost which means reduced profits

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