15.1 Lecture Notes

Front office stuff

Time- specified scheduling

• appts are scheduled at a specific time

• aka single booking scheduling, stream scheduling, fixed appt scheduling

Wave scheduling

• goal to always have a wave of pts arriving to be seen

• schedule several pts at the same time increment and pts are seen in order of arrival

• Can anger some pts

Modified wave scheduling

• pts scheduled at intervals within the half hour

• certain types of appts may be scheduled in the first half hour like a regular wave and the second half is allotted for last minute appts or smth else

Double Booking

• Can be used if one or more provider is available

• Can be used if pt needs to see 2 different people

  • ie. provider and technician

Clustering

• aka categorization

• arranges the schedule based on needs

  • ex. blood draws in the morning, EKGs in the afternoon

• Organizes staff and equipment in an efficient manor

Inventory

• Controlled substances should be signed off by more than one person

• Inventory needs will vary base on specialty, pt demographic, and provider preference

• Supplies that can expire should be date-checked and ordered regularly.

Privacy and Confidentiality

• use cover sheet when faxing

• don’t leave computer open

• pt info is accessed on a need to know basis only

Z codes

classifying circumstance unrelated to injury/illness

ICD-11 Coding

Used in the book