Business 107: Organizational Behavior Ch 21. Career Management

Career Management and Development Systems

offer programs, counseling, planning and workshops to help employees manage their careers

Which of the following is an employee benefit associated with career development and management programs?

1. The programs offer employees flex work time.

2. The programs can find a job for employees who were unfortunately part of a company- wide layoff.

3. The programs increase employee vacation time.

4. The programs provide task forces.

5. The programs make corporate perks and travel easier.

The programs can find a job for employees who were unfortunately part of a company- wide layoff.

What group would benefit from a career management development system focused on task forces?

1. Factory Workers

2. Managers

3. Nobody

4. New Hires

5. Interns

Managers

Which of the following is not a benefit of career development and management systems for managers?

1. It prepares specific groups of managers for specialized talents and task forces.

2. It improves overall job commitment and productivity.

3. It increases manager morale and motivation.

4. It increases salaries and benefits.

5. It enhances, builds, and develops individuals to become better supervisors and prepares them for higher level positions.

It increases salaries and benefits.

What is the purpose of a career management and development system?

1. To offer programs, counseling, planning and workshops to help employees manage their careers.

2. To offer counseling over issues with management.

3. To offer programs, counseling, planning and workshops to managers only.

4. To offer programs that only handle technology.

5. To provide benefits to employees and managers.

To offer programs, counseling, planning and workshops to help employees manage their careers.

Jackie has a sense of loyalty to her company now that it is paying for her graduate tuition. This is an example of _____.

1. employee dissolution programming.

2. a byproduct of career promotions.

3. employee satisfaction surveying.

4. an organizational benefit of career development and management programs.

5. a corporate training initiative.

an organizational benefit of career development and management programs.

Career Stage Model

• Establishment

• Advancement

• Maintenance

• Withdrawal

Establishment

• a person learns the basic elements of the job and where they fit within the organization

• age range of this stage varies from 21-26 years of age

Psychological Contact

an implicit agreement between an individual and an organization that details exactly what is expected in the relationship

Advancement Stage

• high achievement and further employee development

• most individuals range from 26-40 years of age

Career Path

a series of job experiences that an employee moves along during his or her career

Corporate Ladder

a series of job positions through which an individual progresses within the company

Maintence

• consists of the employee maintaining productivity while evaluating career goals

• most individuals in this stage are in middle to late adulthood and range from 40-60

Career Plateau

a point in a career where the chances of the individual moving up the corporate ladder are slim

Phased Retirement

hours are reduced and full retirement comes gradually

What type of contract has an implicit agreement between an individual and an organization that details exactly what is expected in the relationship?

1. Psychological

2. Mandated

3. Maintenance

4. Plateau

5. Physiological

Psychological

Joan has been a store manager for six years. She loves her job and is not interested in a job as regional manager because she would have to move to another city. Which stage of the career model is Joan in?

1. Productivity

2. Advancement

3. Withdrawal

4. Establishment

5. Maintenance

Maintenance

Susie plans to cut back her work hours and begin passing her responsibilities on to younger associates in anticipation of retirement. Which stage of the career model is Susie in?

1. Achievement

2. Finalization

3. Withdrawal

4. Maintenance

5. Career Plateau

Withdrawal

What are the four career stages?

1. Establishment, advancement, promotion and withdrawal

2. Learning, advancement, maintenance and withdrawal

3. Establishment, advancement, maintenance and retirement

4. Establishment, promotions, maintenance and withdrawal

5. Establishment, advancement, maintenance and withdrawal

Establishment, advancement, maintenance and withdrawal

Don is a 50-year-old repair technician for a computer hardware company. He notices that all of the recent promotions have gone to younger techs with more recent college degrees. What point in his career has Don MOST likely reached?

1. Career Blockage

2. Career Mentor

3. Career Plateau

4. Career Medium

5. Career Ceiling

Career Plateau

Basic Literacy Training

training for things like reading, writing, and problem-solving skills

Interpersonal Skills Training

training on how to maintain positive relationships, communicate better, resolve conflicts and build trust

Technology Training

training on computer software and hardware offered to specific crew members depending on their position

Problem-Solving Training

training on how to analyze problems and make decisions and is mandatory for all crew members

Diversity or Sensitivity Training

training on how to deal with people of different races, ethnic backgrounds, genders, sexual orientations and disabilities

Problem-solving training will teach employees to do all of the following, EXCEPT:

1. Monitor outcomes

2. Implement solutions

3. Analyze the problem

4. Identify the problem

5. Report results

Report results

What are some of the possible benefits to training an employee in the use of new technology?

1. Employee morale is improved

2. Teamwork is improved

3. Reading and writing skills are improved

4. Self-confidence and skills levels are improved

5. Conflict resolution skills are improved

Self-confidence and skills levels are improved

Kathleen has a difficult time submitting project objectives and results to her supervisor in a clear and concise format. Her supervisor thinks her reports are confusing. In order to improve Kathleen's skills in writing reports, her supervisor might recommend _____ training.

1. Technology

2. Written Communication

3. Interpersonal Skills

4. Problem-Solving

5. Literacy

Literacy

Diversity training focuses on the recognition of cultural and lifestyle differences and improves the ability of employees to _____.

1. get along with customers

2. understand the local customer base

3. work effectively with people who are different

4. get along with their supervisors

5. like their coworkers

work effectively with people who are different

Which type of training would MOST likely result in employees becoming more willing to work together and trust their coworkers?

1. Diversity Training

2. Literacy Training

3. Technology Training

4. Interpersonal Skills Training

5. Problem-Solving Training

Interpersonal Skills Training

On-the-job Training

allows employees to learn by actually performing a specific job or task

Job Rotation

teaches current employees how to do various jobs over time

Job Mentoring

involves providing an employee with an experienced coach to oversee his or her learning experience

Using hands-on training while working alongside an experienced worker is called _____.

1. job rotation

2. unstructured on-the-job training

3. job mentoring

4. hands-on experience

unstructured on-the-job training

Cindi is the newly appointed head of the accounting department. She is receiving training from a mentor and meets with her trainer every day to discuss how the day went and any unusual problems she is facing. Which of the following is NOT an advantage of using this training method?

1. It provides advice.

2. It is often personalized.

3. The mentee experiences growth within the company.

4. It teaches how to do various jobs over time.

It teaches how to do various jobs over time.

Why can job rotation be harmful to the productivity of a company?

1. Because it decreases the number of opportunities the workers have

2. Because it focuses too much on individuals

3. Because it can disrupt the workflow as the employee learns a new task or job

4. Because, from the perspective of a collective, it decreases the skill set of the company's employees

Because it can disrupt the workflow as the employee learns a new task or job

Juan is a newly hired assembler at Speedy Cellular. He will spend his first week with Juanita, a veteran assembler, who will work side by side with Juan, showing him each step of the assembly process as he assembles the phones. Why is this an example of on-the-job training?

1. Because Juan is learning from a more experienced co-worker

2. Because Juan is learning his job by performing a specific task or job

3. Because he is newly hired and has no prior experience in that area

4. Because Juan has only one mentor

Because Juan is learning his job by performing a specific task or job

In which of the following cases would a company MOST benefit from a job rotation program?

1. When absenteeism is slowing up the assembly line

2. When morale is poor

3. When productivity and company revenue are increasing

4. When individualized training for a specific skill is needed

When absenteeism is slowing up the assembly line