FINANCIAL MANAGEMENT LESSON 6

D.

WHAT IS COMMUNICATION.

A. A PROCESS OF DECISION-MAKING

B. A MANAGERIAL FUNCTION UNRELATED TO SHARING IDEAS

C. THE ACT OF TRANSMITTING PHYSICAL GOODS

D. A PROCESS OF SHARING INFORMATION THROUGH SYMBOLS

MOTIVATION

FUNCTION OF COMMUNICATION AIMS TO INSPIRE EMPLOYEES TO ACHIEVE ORGANIZATIONAL GOALS

TRUE

THE CONTROL FUNCTION OF COMMUNICATION HELPS CLARIFY ROLES AND RESPONSIBILITIES

TRUE OR FALSE

D.

WHAT STEP IN COMMUNICATION NVOLVES REJECTING OR ACCEPTING A MESSAGE?

A. DECODING

B. ENCODING

C. TRANSMISSION

D. ACCEPTANCE

FALSE

ENCODING A MESSAGE IS THE STEP WHERE THE CONCEPT IS DEVELOPED FOR COMMUNICATION.

TRUE OR FALSE

C.

WHICH OF THE FOLLOWING IS A TYPE OF VERBAL COMMUNICATION?

A. BODY LANGUAGE

B. GESTURES

C. ORAL COMMUNICATION

D. POSTURE

B.

WHAT IS A KEY ADVANTAGE OF WRITTEN COMMUNICATION?

A. IMMEDIATE FEEDBACK

B. PERMANENT RECORD

C. ENHANCED NONVERBAL CUES

D. LOWER COSTS

D.

WHICHI IS AN EXAMPLE OF NONVERBAL COMMUNICATION?

A. EMAIL

B. TELEPHONE CALL

C. WRITTEN MEMO

D. GESTURE

BODY LANGUAGE

NONVERBAL COMMUNICATION INVOLVES THE USE OF_______, FACIAL EXPRESSIONS, AND GESTURES

NONVERBAL

THE USE OF TIME, SPACE, AND APPEARANCE IN COMMUNICATION IS CATEGORIZED AS_________ COMMUNICATION.

A.

WHAT IS THE STUDEY OF MEANING AS REPRESENTED IN SYMBOLS, SUCH AS WORDS OR PICTURE?

A. SEMANTICS

B. ENCODING

C. COMMUNICATION

D. SYNTAX

SEMANTICS

THE STUDY OF MEANING AS REPRESENTED IN SYMBOLS, SUCH AS WORDS OR PICTURES IS CALLED

MEANING

THE PURPOSE OF SEMANTICS IN COMMUNICATION IS TO ENSURE CLARITY IN THE _________ OF SYMBOLS.

FALSE

PERSONAL BARRIERS TO COMMUNICATION ARE ALWAYS UNINTENTIONAL

TRUE OR FALSE

TRUE

SEMANTICS INVOLVES THE SELECTION OF APPROPRIATE MEANINGS IN COMMUNICATION.

TRUE OR FALSE

D.

WHICH IS NOT A TECHNIQUE TO OVERCOME COMMUNICATION BARRIERS?

A. SIMPLIFYING LANGUAGE

B. PROVIDING FEEDBACK

C. REPEATING MESSAGES

D. IGNORING DISTRACTIONS

COMMUNICATION

WHEN AN ORGANIZATION USES MULTIPLE CHANNELS TO SHARE A MESSAGE, IT IS ATTEMPTING TO OVERCOME____ BARRIERS.

TRUE

REPEATING MESSAGES IS A TECHNIQUE TO OVERCOM COMMUNICATION BARRIERS.

TRUE OR FALSE

TRUE

SIMPLIFIED LANGUAGE CAN OVERCOME BARRIERS TO COMMUNICATION.

TRUE OR FALSE

A.

WHICH TYPE OF COMMUNICATION FLOWS FROM A HIGHER LEVEL TO A LOWER LEVEL?

A. DOWNWARD COMMUNICATION

B. UPWARD COMMUNICATION

C. HORIZONTAL COMMUNICATION

D. CROSS-FUNCTIONAL COMMUNICATION

HORIZONTAL

THE PROCESS OF SHARING MESSAGES BETWEEN PEERS OR COLLEAGUES AT THE SAME ORGANIZATIONAL LEVEL IS KNOWN AS _______ COMMUNICATION.

UPWARD

MESSAGES SENT FROM EMPLOYEES TO THEIR MANAGERS ARE PART OF ________ COMMUNICATION.

FALSE

DOWNWARD COMMUNICATION INVOLVES MESSAGES FROM SUBORDINATES TO SUPERIORS.

TRUE OR FALSE

FALSE

HORIZONTAL COMMUNICATION FLOWS BETWEEN DIFFERENT LEVELS OF AN ORGANIZATION.

TRUE OR FALSE

SOCIAL

THE USE OF NEWSLETTERS FOR COMMUNICATION OFTEN MIXES WORK-RELATED DETAILS WITH ______ CONTENT

A.

WHAT IS THE PROMARY PURPOSE OF DOWNWARD COMMUNICATION?

A. TO PROVIDE JOB INSTRUCTIONS AND FEEDBACK

B. TO PROVIDE GATHER EMPLOYEE GRIEVANCES

C. TO ENHANCE INTERDEPATMENTAL COORDINATION

D. TO REPORT WORK PROGRESS TO UPPER MANAGEMENT

B.

WHAT IS THE PRIMARY PURPOSE OF HORIZONTAL COMMUNICATION?

A. TO DISSEMINATE POLICIES

B. TO COORDINATE INTERDEPATMENTAL ACTIVITIES

C. TO PROVIDE PERFORMANCE FEEDBACK

D. TO IMPLEMENT GOALS AND STRATEGIES

TRUE

HORIZONTAL COMMUNICATION IS USED FOR INTERDEPARTMENTAL COORDINATION.

TRUE OR FALSE

MANAGEMENT INFORMATION SYSTEM

METHOD ORGANIZES INTERNAL OPERATIONS AND EXTERNAL INTELLIGENCE FOR DECISION- MAKIING.

TRUE

MANAGEMENT INFORMATION SYSTEMS AUTOMATE CLERICAL OPERATIONS

TRUE OR FALSE