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D.
WHAT IS COMMUNICATION.
A. A PROCESS OF DECISION-MAKING
B. A MANAGERIAL FUNCTION UNRELATED TO SHARING IDEAS
C. THE ACT OF TRANSMITTING PHYSICAL GOODS
D. A PROCESS OF SHARING INFORMATION THROUGH SYMBOLS
MOTIVATION
FUNCTION OF COMMUNICATION AIMS TO INSPIRE EMPLOYEES TO ACHIEVE ORGANIZATIONAL GOALS
TRUE
THE CONTROL FUNCTION OF COMMUNICATION HELPS CLARIFY ROLES AND RESPONSIBILITIES
TRUE OR FALSE
D.
WHAT STEP IN COMMUNICATION NVOLVES REJECTING OR ACCEPTING A MESSAGE?
A. DECODING
B. ENCODING
C. TRANSMISSION
D. ACCEPTANCE
FALSE
ENCODING A MESSAGE IS THE STEP WHERE THE CONCEPT IS DEVELOPED FOR COMMUNICATION.
TRUE OR FALSE
C.
WHICH OF THE FOLLOWING IS A TYPE OF VERBAL COMMUNICATION?
A. BODY LANGUAGE
B. GESTURES
C. ORAL COMMUNICATION
D. POSTURE
B.
WHAT IS A KEY ADVANTAGE OF WRITTEN COMMUNICATION?
A. IMMEDIATE FEEDBACK
B. PERMANENT RECORD
C. ENHANCED NONVERBAL CUES
D. LOWER COSTS
D.
WHICHI IS AN EXAMPLE OF NONVERBAL COMMUNICATION?
A. EMAIL
B. TELEPHONE CALL
C. WRITTEN MEMO
D. GESTURE
BODY LANGUAGE
NONVERBAL COMMUNICATION INVOLVES THE USE OF_______, FACIAL EXPRESSIONS, AND GESTURES
NONVERBAL
THE USE OF TIME, SPACE, AND APPEARANCE IN COMMUNICATION IS CATEGORIZED AS_________ COMMUNICATION.
A.
WHAT IS THE STUDEY OF MEANING AS REPRESENTED IN SYMBOLS, SUCH AS WORDS OR PICTURE?
A. SEMANTICS
B. ENCODING
C. COMMUNICATION
D. SYNTAX
SEMANTICS
THE STUDY OF MEANING AS REPRESENTED IN SYMBOLS, SUCH AS WORDS OR PICTURES IS CALLED
MEANING
THE PURPOSE OF SEMANTICS IN COMMUNICATION IS TO ENSURE CLARITY IN THE _________ OF SYMBOLS.
FALSE
PERSONAL BARRIERS TO COMMUNICATION ARE ALWAYS UNINTENTIONAL
TRUE OR FALSE
TRUE
SEMANTICS INVOLVES THE SELECTION OF APPROPRIATE MEANINGS IN COMMUNICATION.
TRUE OR FALSE
D.
WHICH IS NOT A TECHNIQUE TO OVERCOME COMMUNICATION BARRIERS?
A. SIMPLIFYING LANGUAGE
B. PROVIDING FEEDBACK
C. REPEATING MESSAGES
D. IGNORING DISTRACTIONS
COMMUNICATION
WHEN AN ORGANIZATION USES MULTIPLE CHANNELS TO SHARE A MESSAGE, IT IS ATTEMPTING TO OVERCOME____ BARRIERS.
TRUE
REPEATING MESSAGES IS A TECHNIQUE TO OVERCOM COMMUNICATION BARRIERS.
TRUE OR FALSE
TRUE
SIMPLIFIED LANGUAGE CAN OVERCOME BARRIERS TO COMMUNICATION.
TRUE OR FALSE
A.
WHICH TYPE OF COMMUNICATION FLOWS FROM A HIGHER LEVEL TO A LOWER LEVEL?
A. DOWNWARD COMMUNICATION
B. UPWARD COMMUNICATION
C. HORIZONTAL COMMUNICATION
D. CROSS-FUNCTIONAL COMMUNICATION
HORIZONTAL
THE PROCESS OF SHARING MESSAGES BETWEEN PEERS OR COLLEAGUES AT THE SAME ORGANIZATIONAL LEVEL IS KNOWN AS _______ COMMUNICATION.
UPWARD
MESSAGES SENT FROM EMPLOYEES TO THEIR MANAGERS ARE PART OF ________ COMMUNICATION.
FALSE
DOWNWARD COMMUNICATION INVOLVES MESSAGES FROM SUBORDINATES TO SUPERIORS.
TRUE OR FALSE
FALSE
HORIZONTAL COMMUNICATION FLOWS BETWEEN DIFFERENT LEVELS OF AN ORGANIZATION.
TRUE OR FALSE
SOCIAL
THE USE OF NEWSLETTERS FOR COMMUNICATION OFTEN MIXES WORK-RELATED DETAILS WITH ______ CONTENT
A.
WHAT IS THE PROMARY PURPOSE OF DOWNWARD COMMUNICATION?
A. TO PROVIDE JOB INSTRUCTIONS AND FEEDBACK
B. TO PROVIDE GATHER EMPLOYEE GRIEVANCES
C. TO ENHANCE INTERDEPATMENTAL COORDINATION
D. TO REPORT WORK PROGRESS TO UPPER MANAGEMENT
B.
WHAT IS THE PRIMARY PURPOSE OF HORIZONTAL COMMUNICATION?
A. TO DISSEMINATE POLICIES
B. TO COORDINATE INTERDEPATMENTAL ACTIVITIES
C. TO PROVIDE PERFORMANCE FEEDBACK
D. TO IMPLEMENT GOALS AND STRATEGIES
TRUE
HORIZONTAL COMMUNICATION IS USED FOR INTERDEPARTMENTAL COORDINATION.
TRUE OR FALSE
MANAGEMENT INFORMATION SYSTEM
METHOD ORGANIZES INTERNAL OPERATIONS AND EXTERNAL INTELLIGENCE FOR DECISION- MAKIING.
TRUE
MANAGEMENT INFORMATION SYSTEMS AUTOMATE CLERICAL OPERATIONS
TRUE OR FALSE