six sigma c1

1. Who was the first company to promote their six sigma methodology in the late 1980s?

Motorola

2. What does AQP stand for?

Advanced quality planning

3. What is advanced quality planning?

High-level automotive process to ensure products meet customers requirements and are developed efficiently

4. What does QC/QA stand for?

Quality control and quality assurance

5. What is quality control?

The operational techniques and activities used to fulfill requirements for quality (often used interchangeably with quality assurance)

6. What is quality assurance?

Planned and systematic activities necessary to provide adequate confidence that the product or service will meet given requirements (often used interchangeably with quality control)

7. What does APQP stand for?

Advanced Product Quality Planning

8. What is sigma?

A statistical term to designate the standard deviation (or spread) of the mean (or average) of a process

9. What does the y=f(x) concept mean?

If you control the inputs, you will control the outputs

10. In terms on metrics, what does the Six Sigma quality performance mean?

3.4 defects per million opportunities

11. What does Six Sigma do?

Focuses on reducing product variation and enhancing product control

12. What does lean (aka lean manufacturing) do?

Drives out waste (non-value-added activities) and promotes work standardization and value stream mapping

13. How did W. Edwards Deming contribute to the evolution of six sigma?

Had developments in sampling techniques - applied to census populations.

Developed management principle

Fourteen Points and Seven Deadly Diseases. Transformed the American Industry by collaborating with Ford Motor Company to teach basic quality principles.

14. How did Armand Feigenbaum contribute to the evolution of six sigma?

He coined the term quality planning, which eventually became AQP and developed the concept of quality costs or "the hidden factory"

15. How did Karou Ishikawa contribute to the evolution of six sigma?

He developed the Iskikawa diagram (cause-and-effect diagram, fishbone diagram), user-friendly quality control (5S), the Japenese quality circles, and had a high focus on internal customers

16. How did Joseph M. Juran contribute to the evolution of six sigma?

He developed the Juran trilogy, Pareto Principle (the vital few and trivial many), and three managerial processes for use in managing for quality planning, quality control, and quality improvement.

developed the Juran trilogy, Pareto Principle (the vital few and trivial many), and three managerial processes for use in managing for quality

quality planning, quality control, and quality improvement.