Business Communication Skills for Managers

A set of flashcards covering essential vocabulary related to business communication skills for managers.

Effective Communication

The ability to convey information clearly and accurately.

Audience Knowledge

Understanding the characteristics and expectations of the audience in business communication.

Social Communication Model

A model that describes the process of communication involving sender, encoding, message, decoding, feedback, and noise.

Seven Principles of Business Communication

Clear, concise, objective, consistent, complete, relevant, and considerate of audience knowledge.

Primary Audience

The main audience that the communication is intended for.

Secondary Audience

Additional groups of people who are not direct stakeholders in the communication.

Active Listening

A communication technique that involves fully focusing, understanding, and responding to a speaker.

Verbal Communication

Spoken communication that is less formal, synchronous, and builds trust.

Nonverbal Communication

Communication without words, encompassing body language, facial expressions, and other forms of expression.

Ethical Communication

Communication that adheres to principles of honesty, respect, and integrity.

Digital Communication Tools

Tools that facilitate online communication, including chat, video conferencing, and document sharing.

Feedback

The response provided by the audience after receiving a message, important in the communication process.

Concise Communication

Communication that is expressed in a brief and to the point manner.

Considerate Communication

Taking into account the audience's knowledge and expectations when conveying a message.

Clarity in Writing

The quality of being easy to understand and free from ambiguity in business writing.

Communication Ethics

Standards that govern the responsible dissemination of information.