02 Human Resource Management

Lecture 2

Human Resource Management (HRM)

Process of achieving organizational objectives through effective management of people.

Importance of HRM in pharmacy

Prevents medication errors, improves supervision, enhances work quality.

Poor HRM consequences

Errors, poor habits, miscommunication, turnover.

Job analysis

Systematic review of job requirements and duties.

Recruitment

Activities aimed at attracting qualified candidates.

Proactive recruitment

Continuous networking, positive work environment, employer-of-choice reputation.

Placement

Application, screening, interviewing, selection, hiring.

Application purpose

Filter unqualified candidates and provide interview info.

Screening purpose

Weed out unqualified applicants based on job analysis.

Traditional interview

General conversation about applicant.

Situational interview

Candidate explains how they’d handle hypothetical scenarios.

Stress interview

Intentional pressure to see reaction.

Behavioral interview

Evaluates past behavior to predict future performance.

Progressive discipline

Series of escalating actions to correct poor performance.

Steps of progressive discipline

Verbal warning → written warning → suspension → termination.

Purpose of progressive discipline

Improve behavior, not punish.

Orientation training

Helps new employees settle into role and expectations.

Job training

Teaches new skills or refreshes old ones.

Development

Long-term career planning and skills growth.

Performance feedback types

Daily, annual review, ad hoc.

MBWA

Management by Walking Around; daily positive feedback.

Termination prerequisites

Documentation, fairness, policy adherence, chances to improve.

Immediate termination examples

Major rule violation or during probation.

Employer of choice

Organization with positive reputation and desirable work conditions.

Laws affecting HRM

Equal opportunity, compensation, safety laws, TT industrial relations acts.

New social contract

Employee upskilling + employer development opportunities.

HRM strategic role

Attract, develop, maintain an effective workforce.