Management #1 Exam

What are the 5 stages of Group Formation

The 5 stages of Group Formation are, Forming, Storming, Norming, Performing, Adjourning.

In the 5 Stages of Group Formation, What does Forming Mean

Forming means the initial stage where group members come together, get acquainted, and establish ground rules

In the 5 Stages of Group Formation, What does Storming Mean

Storming refers to the stage where group members start to communicate their feelings but still view themselves as individuals rather than part of the team.

In the 5 Stages of Group Formation, What does Norming Mean

Norming refers to the stage where group members begin to feel part of the team and realize that they can achieve work if they accept other viewpoints

In the 5 Stages of Group Formation, What does Performing Mean

Performing refers to when the team works in an open and trusting atmosphere where flexibility is the key and hierarchy is of little importance

In the 5 Stages of Group Formation, What does Adjourning Mean

Adjourning refers to when the team conducts an assessment of the year and implements a plan for transitioning roles and recognizing members contributions

What is Pooled Task Interdependence

Working independently, yet contribute to the greater performance of the team

What is Sequential Task Interdependence

When someone can’t do their part until someone else does theirs first

What is Reciprocal Task Interdependence

When the team can’t achieve the goal without each other all throughout the process of the project.

What are the 3 reason groups follow the norms?

1. They want to obtain reward and avoid punishment

2. They want to imitate group members who they admire

3. Their internalized norms align with the groups norms

What are 3 things that happen when a team break the norms

1. the group may get the member to change their deviant behavior

2. The group might expel the member

3. The group may change the norm based on the deviant behavior

What are the 5 Dysfunctions of a Team?

1. Absence of Trust

2. Fear of Conflict

3. Lack of Commitment

4. Avoidance of Accountability

5. Inattention to Results

What is Management?

The planning, organizing, leading and controlling of human and other resources to achieve organization goals efficiently and effectively

What does Efficiency mean?

Measure of how well or how productively resources are used to achieve a goal

What does Effectiveness mean?

Measure of appropriateness of the goals an organization is pursuing and the degree to which the organization achieves the goals

What are the 3 roles a Manager has to be in charge of?

Decisional, Interpersonal, Informational

What does the Decisional Role do, as a Manager?

Take Charge in every situation, disturbance handler, resource allocator & negotiator

What does the Interpersonal Role do, as a Manager?

They Lead, figure head and Liaison(bringing teams together)

What does the Informational Role do, as a Manager?

They monitor, disseminator (decide what is best to share with your team), Spokesperson

What are the 3 Levels of Management?

1. Top Managers

2. Middle Managers

3. First-Line Managers

What tasks do Top Managers have to follow?

Establish Organizational Goals, Top management team to support CEO, Carry the responsibility of success or failure

What tasks do Middle Managers have to follow?

Help first line managers use resources, Evaluate and propose suggestions to top managers

What tasks do First - Line Managers have to follow?

Oversee daily functions of nonmanagerial employees. Also known as “Supervisors”. Can be found in all areas and department

What is Job Specialization & Who Came up with the concept

Adam Smith figured out that Managers who focus on job specialization improve efficiency & boost organizational performance

What is the Hathorne Effect

People change behavior when they know they are being observed

Demand effect - I’ll work harder if being watched will give you the result you want

What is the X & Y Theory

X - “When can I go home”, they’re jus there to get paid and go Home

Y - “I’ve got some ideas”, they’re here because they like their job and love working

What are Mission Statements

Organization’s overall purpose - WHAT is it intended to accomplish?

What are the 4 Strategy Models

1. SWOT

2. PESTLE

3. BCG Barnyard

4. Porter’s 5 Forces

What is SWOT Analysis

Strength

Weaknesses

Opportunities

Threats

What is PESTLE Analysis

Political

Economic

Social

Technological

Legal

Environmental

What is BCG Barnyard Analysis

• Seeds: Planting seeds and waiting to see their potential. New in your business that you want to plant and see how they do

• Stars: Things you are known for in your business 

• Cows: Very profitable for you, cash cow, makes a lot of money without doing much. Your normal items that sell but nothing new or exciting. 

• Dogs: Items that aren’t selling well. Aren’t good for the business.

What is Porter’s 5 Forces Analysis

Threat of New Entrants

Threat of Substitute Products

Bargaining Power of Buyers

Bargaining Power of Suppliers

Rivalry Among Existing Competitors