Organizational Behaviour Test Bank

Which of the following statements about organizational behaviour is (OB) false?

a.) OB is relevant only in employment situations

b.) OB can shed light on the interactions among family members

c.) OB can be used in community settings like children's daycare more effectively

d.) OB can be applied to any organization in order to make it run more effectively

e.) OB focuses on 3 levels of behaviour that can occur in any organization

a.) OB is relevant only in employment situations

Which of the following situations would likely receive the least benefit from studying organizational behaviour (OB) techniques?

a.) voluntary community groups

b.) large family situations and interactions

c.) post-secondary education student study groups

d.) religious organizations

e.) pre-teen paper routes

e.) pre-teen paper routes

A field of study that investigates the impact of individuals, groups, and structure on behaviour within organization is known as:

a.) psychology

b.) sociology

c.) social psychology

d.) anthropology

e.) organizational behaviour

e.) organizational behavior

A conscious coordinated social unit composed of a group of people that function on a relatively continuous basic to achieve a common set of goals is known as a(n)

a.) work group

b.) team

c.) organization

d.) society

e.) task force

c.) organization

Which of the following topics is generally considered to be outside the field of OB?

a.) therapy

b.) absenteeism

c.) employment turnover

d.) productivity

e.) job satisfaction

a.) therapy

Organizational behaviour is generally defined as a field of study that

a.) investigates how organizations effectively face competition

b.) investigates the impact that individuals, groups, and structure have on behaviour within organizations

c.) attempts to understand and solve problems regarding individual behaviour on and off the job

d.) seeks ways and means to match human effort with technology

e.) examines how the structure of different organizations contributes to, or inhibits, effective communication

b.) investigates the impact that individuals, groups, and structure have on behaviour within organizations

what are the three levels of behaviour in organizations that OB is concerned with?

a.) experience, goals and configuration

b.) individual, group, and structure

c.) structure, social units and teams

d.) group, structure and political

e.) interpersonal, personal and group

b.) individual, group, and structure

Which of the following is not considered an organization

a. church

b. university

c. military unit

d. all 45 year old adults in a community

e. municipal, provincial and federal government agencies

d. all 45 year old adults in a community

A(n) ______ is a consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals

a. organization

b. unit

c. team

d. ethnic group

e. informal group

a. organization

Allison and Gail are both university students studying for a final exam in OB. Both students have a goal of making a grade of 90% or better despite the time pressures they face. Gail studied diligently for six hours and made a grade of 92%. Allison studied for nine hours and also made a grade of 92%.

Gail appears to be the more productive student because

a. her efficiency seemed to be better than Allison's

b. her effectiveness seemed to be better than Allison's

c. her IQ is higher than Allison's

d. Allison didn't seems to think that time is an important factor

e. It is impossible to tell from the information given

a. her efficiency seemed to be better than Allison's

A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment is called

a. interpretation

b. environmental analysis

c. perception

d. outlook

e. environmental impact

c. perception

Stan left Kerry a voicemail message indicating that the wanted to see her right away. He wanted to commend her for her good work on a recent project, but because he said he wanted to see her right away, she thought that she was in trouble. Kerry's interpretation of his message is known as her

a. personality

b. feelings

c. perception

d. viewpoint

e. concern

c. perception

If two people see the same thing at the same time yet interpret it differently, the factors that shape their dissimilar perceptions reside in

a. the target being perceived

b. the timing

c. the context of the situation in which the perception is made

d. the perceiver

e. environmental influence

d. the perceiver

Tom was aware that Jonas did not always interpret his messages in the way that they were intended. In this perception situation, Jonas is the

a. target

b. perceiver

c. prophesizer

d. emoter

e. superior

b. perceiver

Which of the following is true about our perceptions of a target?

a. individual perception varies little between different culture

b. expectations o not distort individual perception

c. motion, sounds, and size of a target have little affect in how individuals perceive it

d. targets are usually perceived in isolation

e. timing of events and the situation in which a target is encountered may impact our perception

e. timing of events and the situation in which a target is encountered may impact our perception

The theory that tries to explain how we judge people differently, depending upon the meaning we assign to a given behaviour, is

a. behavioural theory

b. judgmental theory

c. equity theory

d. attribution theory

e. situational theory

d. attribution theory

In attribution theory, internally caused behaviours are

a. those believed to be under the personal control of the individual

b. derived from personality traits

c. controlled by external factors

d. usually negative behaviours

e. outside forces and influences

a. those believed to be under the personal control of the individual

What are the three rules about behvaviour that attribution theory relies on?

a. distinctiveness, resemblance, and consistency

b. resemblance, consensus, and consistency

c. deviation, distinctiveness, and consistency

d. consistency, consensus, and distinctiveness

e. context, consensus, and distinctiveness

d. consistency, consensus, and distinctiveness

When individuals observe behaviour, they attempt to determine whether it is internally or externally caused. This is generally referred to as ______?

a. fundamental attribution error

b. self-serving bias

c. attribution theory

d. selective behaviour theory

e. perception theory

c. attribution theory

You have recently hired a 55-year-old employee who has always successfully worked for large firms. Your company is small, closely-knit organization with many young people who do not have much work experience as this newcomer. You have prided yourself on being flexible with your employees and being open to some of their needs. They requested an informal dress code for Fridays and you adopted this policy four months ago.

You should expect that your new employee

a. will be excited by the new dress code

b. will perceive the dress code in the same way as the other employees

c. may have different perceptions of the dress code because of differences in the target

d. may have different perceptions of the dress code because of differing past experiences

e. will ignore the new dress code

d. may have different perceptions of the dress code because of differing past experiences

What are values?

a. goals that individuals would like to achieve during their lifetime

b. convictions or beliefs that guide our decisions and evaluations of how to behave

c. principles that guide behaviour and inform us whether actions are right or wrong

d. preferable ways of behaving

e. fixed or predetermined policy or mode of action

b. convictions or beliefs that guide our decisions and evaluations of how to behave

Within the framework of the Rokeach value survey, what are terminal values?

a. goals that individuals would like to achieve during their lifetime

b. principles that guide behaviour and inform us whether actions are right or wrong

c. preferable ways of behaving

d. convictions or beliefs that guide our decisions and evaluations of how to behave

e. fixed or predetermined policy or mode of action

a. goals that individuals would like to achieve during their lifetime

Within the framework of Rokeach value survey, what are instrumental values?

a. goals that individuals would like to achieve during their lifetime

b. concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events

c. principles that guide behaviour and inform us whether actions are right or wrong

d. fixed or predetermined policy or mode of action

e. preferable ways of behaving

e. preferable ways of behaving

Which of the following describes ethics?

a. concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events

b. principles that guide behaviour and inform us whether actions are right or wrong

c. preferable ways of behaving

d. fixed or predetermined policies or modes of action

e. goals that individual would like to achieve during their lifetime

b. principles that guide behaviour and inform us whether actions are right or wrong

Which of the following statements about values is incorrect?

a. values facilitate the understanding of attitudes and motivation

b. values influence our perceptions

c. values can cloud objectivity and rationality

d. values generally have no effect on job satisfaction

e. values generally influence attitudes and behaviour

d. values generally have no effect on job satisfaction

According to the Global Leadership and Organizational Behavior Effectiveness [GLOBE] research program, what are the nine dimensions along which national cultures differ?

a. assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, collectivism, performance orientation and human orientation

b. ethics, future orientation, gender differentiation, certainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation

c. assertiveness, future orientation, gender differentiation, certainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation

d. ethics, future orientation, gender differentiation, uncertainty avoidance, power avoidance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation

e. assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and human orientation

e. assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and human orientation

The GLOBE value describing the acceptance of unequal of equal levels of power of institutions and organizations is called

a. institutional distribution theory

b. collectivism

c. power distance

d. organizational power theory

e. bureaucracy

c. power distance

Individualism is the degree to which people prefer to act as ______, whereas collectivism is the equivalent of ______?

a. individuals, group behaviour

b. individuals, uncertainty avoidance

c. individuals, low individualism

d. power brokers, low individualism

e. power brokers, low self-esteem

c. individuals, low individualism

Society's reliance on social norms and procedures to alleviate unpredictability is

a. certainty avoidance

b. power distance

c. gender differentiation

d. uncertainty avoidance

e. assertiveness

d. uncertainty avoidance

Making sense of behaviour in organization is challenging at the best of times. Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.

Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity. During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually an d collectively.

Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process. Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assists in this direction.

Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated. In short, Jack needs to grasp not only a full understanding of organizational dynamics , but must use his experience and expertise to apply the process of his company.

On a recent trip to the United States, Jack found himself discussing concerns with diversity issues. Jack found that American managers appeared to rely more on hierarchy in their organization structures. This lead Jack to conclude that

a. Canadian values appear to be somewhat inferior to American values

b. American appear to be more suited to working in teams

c. Canadian and American managers will likely behave somewhat differently

d. Americans will always follow the directives of their managers more

e. Canadians value individuality and individual performance more than Americans

c. Canadian and American managers will likely behave somewhat differently.

Motivation is

a. a component of ability, personal traits and desire

b. an individual's intensity, direction and persistence

c. an effort toward creating goals

d. a constant intensity

e. an attitudinal trait

a. a component of ability, personal traits and desire

Kane was a manger who believed most employees only worked for money. He assumed that they disliked work and a result

a. he lets employees choose their own goals

b. he allow employees to use discretion

c. he imposes strict controls

d. he makes extensive use of delegating authority

e. he allows employees to make decisions

c. he imposes strict controls

Lilly was a strong employee who was committed to the work objectives of her department and to the goals of her company. Which of the following would likely be applicable to her?

a. dislikes work

b. needs to be controlled

c. avoids responsibility

d. exercises self-direction

e. displays little ambition

d. exercises self-drection

Which of the following statements would most likely be made by a manager who subscribes to the Theory X approach of manager?

a. "Focus on the organization and people will take care of themselves"

b. "I treat people differently in different ways based on the situation we are facing"

c. "The only way to get people to work hard is to push them hard"

d. "People work best if left alone"

e. "People will generally seek greater responsibility and accountability when given the opportunity"

c. "The only way to get people to work hard is to push them hard"

You are a new employee just hired with Acme Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you develop your skills and prove yourself. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism the way your job is structured.

Your supervisor seems to assume that your basic nature is

a. Theory X

b. Theory Y

c. Theory Z

d. based on Herzberg's motivation-hygiene theory

e. Theory Y and Z combined

b. Theory Y

You are a new employee just hired with Acme Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism the way your job is structured.

As a theory Y manager, your supervisor can be expected to do all of the following except

a. assume that you will be internally motivated

b. assume that you want to do your job

c. allow you freedom to do your job as you believe it should be done

d. monitor your work closely for signs that you are "slacking off"

e. support your efforts to self direct

d. monitor your work closely for signs that you are "slacking off"

Unlike her co-workers, Jane was motivated by challenge, personal satisfaction, and by doing interesting work; most of her coworkers were just in it for money. Jane was motivated by

a. intrinsic motivators

b. safety motivators

c. social motivators

d. extrinsic motivators

e. esteem motivators

a. intrinsic motivators

Chao has a alot of internal drive. His overall goal in life is to be "be all that he can be" in all aspects of his life. Which level of Maslow's hierarchy of needs is reflected in Tommy's atttitude.

a. social

b. self-actualization

c. physiological

d. esteem

e. safety

b. self-actualization

Your department is diverse - it is made up of people who are different in their lifestyles and their stages of life. Mary is a 23-year old single parent who is working for minimum wage. Jonathan is 60 years old, extremely wealthy and works because he enjoys it. Jane is single, 45 years old and has few friends or activities outside the office. You have decided to attempt Maslow's hierarchy of needs to motivate each of these individuals.

You would expect Mary is trying to satisfy which need?

a. social

b. esteem

c. physiological

d. self-actualization

e. safety

c. physiological

James has dreamed of making lots of money since he was a child, and that has driven him to great success. James is motivated by

a. intrinsic motivators

b. esteem motivators

c. extrinsic motivators

d. safety motivators

e. social motivator

c. extrinsic motivators

Thinking of money as a motivator, expectancy theory mainly suggests that

a. money plays no part in motivating employee behaviour

b. money is the only extrinsic motivators

c. individuals needs to value the reward, whether it is money or something else, or it wont be motivational

d. individuals care little about the value of the reward but appreciate the gesture

e. the mere suggestion of more money will motivate employees

c. individuals needs to value the reward. whether it is money or something else, or it wont be motivational

Money is probably the most emotionally meaningful object in contemporary life. Only

a. sex and ambition are its close competitors

b. ego and ambition are its close competitors

c. shelter and ambition are its close competitors

d. food and sex are its close competitors

e. food and shelter are its close competitors

d. food and sex are its close competitors

When using bonuses, managers should be mindful of

a. the amount, so that the bonus does not negatively effect the profits of the company

b. not recognizing friends within the company

c. the size of the bonus in relation to the event recognized

d. potential unexpected behaviours arising when employees try to ensure they will receive bonuses.

e. very little, the bonus is just so effective

d. potential unexpected behaviours arising when employees try to ensure they will receive bonuses.

One strength of a variable-pay program is that it

a. encourages individuals to work together effectively

b. increases the skill levels of employees

c. motivates the task performance

d. can reduce the number of employees

e. can cause unhealthy competition among employees

c. motivates the task performance

Profit sharing plan

a. focus on financial results

b. are company-established benefit plans in which employees acquires stock as part of their benefits

c. give employees the right to buy stock in the company at a later date for a guaranteed prince

d. focus on future financial results

e. give employees the right to buy stock in the company at a later for the marked price at that time

a. focus on financial results

Frito-Lay Corporation ties its compensation for frontline operations managers to developing their skills in leadership, workforce development, and functional excellence. This is known as:

a. gainsharing

b. profit sharing

c. skill-based pay

d. merit-based pay

e. bonuses

c. skill-based pay

Taylor Inc. has different benefit plans for employees who are single parents as compared to those for single employees with no dependents. Specifically, single parents get additional disability insurance as well as life insurance. This type of benefit plan is known as

a. core-plus

b. modular

c. flexible spending

d. cafeteria

e. secondary

b. modular

Gainsharing is a variable-pay program that is incentive plan for

a. individuals, where improvements in an individual's productivity, from one period to another, determine the amount awarded

b. all employees of the company, where employees gain when the company gains market share

c. workplace groups or departments, where improvements in group productivity, from one period to another, determine the amount shared

d. all employees of the company, where every employee gains when the company increases productivity

e. individuals, where an individual who accomplishes specific goals, receives a percentage of company profit

c. workplace groups or departments, where improvements in group productivity, from one period to another, determine the amount shared

Variable-pay or pay-for-performance programs operate reward programs at three levels

a. individual, group, and organizational

b. individual, departmental and organizational

c. individual, departmental and community

d. individual, group and community

e. individual, group and managerial

a. individual, group and organization

If managers at Walmart pressure workers to work extra hours for free because the managers must keep payroll cost below fixed targets or risk demotion, these managers are faced with

a. an ethical dillemma

b. a gainsharing program

c. a business decision

d. an advancement opportunity

e. intrinsic motivation

a. an ethical dillemma

Bill Leung is the HR Director for Copper Inc., a mining firm. The business has been losing money over the past three years due to a worldwide slump in copper prices, and no end is in sight. The pressure is on to reduce labour costs and increase productivity. Bill must recommend a plan for the research department staff. It's difficult to assess researchers' performance because of the kind of work they do. Recently, a number of researchers have been laid off because of the company's losses, and so each staff member must get involved in new kinds of projects. Flexibility and communication between project team members is important/ What kind of incentive plan would meet Bill's needs best?

a. skill-based pay

b. piece rate

c. profit sharing

d. ESOP

e. gainsharing

e. gainsharing

XYZ Inc. staffs project teams with different people from different departments; the project teams are expected to work interdependently. This is an example of

a. working as a team

b. working a group

c. group norms

d. quality circles

e. forming

a. working as a team

Which of the following best describes a group?

a. a number of people working interdependently

b. people working independently

c. a collection of people working closely together toward a common objective

d. people without common relationships

e. a collection of two or more people with a common relationship

e. a collection of two or more people with a common relationship

Research suggests that compared to other groups, self-managed team consistently report

a. higher productivity, lower absenteeism and higher job satisfaction

b. lower productivity, lower absenteeism and high job satisfaction

c. higher productivity, higher absenteeism and higher job satisfaction

d. similar productivity, higher absenteeism and higher job satisfaction

e. similar productivity, similar absenteeism and higher job satisfaction

d. similar productivity, higher absenteeism and higher job satisfaction

Which of the following is an uncommon form of team in an organization?

a. problem-solving

b. self-managed

c. formulated

d. cross-functional

e. virtual

c. formulated

Which of the following characteristics would match to a problem-solving team?

a. 5-12 employees from the same departments

b. 5-12 employees from different departments

c. employees meet daily for discussions

d. employees are in charge of planning and scheduling work

e. employees take initiative to intervene and solve problems as they arise

b. 5-12 employees from different departments

Employees at Can Do More Inc, work in groups of 5-12 employees from the same department; they meet each week for a few hours to discuss ways of improving quality, efficiency, and the work environment. This is an example of

a. quality circle

b. virtual team

c. problem-solving team

d. cross-functional team

e. project team

c. problem-solving team

Problem-solving teams are also called

a. problem-improvement teams

b. self-directed teams

c. process-improvements teams

d. decision-making teams

e. project teams

c. process-improvement teams

Cory is on a team at her office that consists of 10-1 employees who take on the responsibilities of their former managers. It can be said that she is working on a

a. quality circle

b. cross-functional team

c. work group

d. self-managed team

e. virtual team

d. self-managed team

Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task?

a. virtual

b. self-managed

c. cross-functional

d. problem-solving

e. quality circle

c. cross-funuctional

Stacy was very pleased with the new team she is on, as it was developing new ideas, solving problems, and coordinating work on a new supply chain management system from their national retail outlets. When the team was together, she felt there was a free exchange of information from different parts of the organization. Stacy was on a

a. virtual team

b. cross-functional team

c. quality circle

d. departmental team

e. work group

b. cross-functional team

Donna believes in using communication channels that are high in richness as often as possible. Thus, she would likely favour

a. memos

b. email

c. voicemail

d. face-to-face conversation

e. online discussion group

d. face-to-face conversation

People with a high need for social contact would prefer which of the following channels?

a. flyers

b. letters

c. video conferencing

d. memos

e. email

c. video conferencing

Steve got an email message from his boss that he wanted to meet with him immediately. Did that mean he was in trouble? Was it about something routine? Steve was in which stage of the communication process?

a. decoding

b. encoding

c. choosing

d. providing feedback

e. filtering

a. decoding

When a receiver creates meaning from a sender's message, this is

a. the message

b. decoding

c. the channel

d. feedback

e. encoding

b. decoding

As depicted in the communication process model, the sender initiates a message by

a. making contact with receiver

b. encoding a thought

c. choosing a message

d. giving feedback to the sender

e. making judgments on intent

c. choosing a message

Who is decoding a message?

a. Jenny, who is initiating downward communication

b. Bill, who is preparing blueprints

c. Mary, who is preparing a speech

d. Agnes, who is waiting to send an email message

e. Nancy, who is studying a financial statement

e. Nancy, who is studying a financial statement

Who is encoding a message?

a. Sally, who is writing a technical report

b. Mark, who is hearing a rumour on the grapevine

c. Sandra, who is trying to figure out what her boss' memo means

d. Irene, who is the target of upward communication

e. Larry, who is giving a speech

a. Sally, who is writing a technical report

The _____ is the medium through which a message travels

a. filtering

b. channel

c. jargon

d. medium

e. feedback loop

b. channel

The amount of information that can be transmitted during a communication episode is controlled by the

a. receiver

b. message

c. feedback mechanism

d. channel richness

e. communication process

d. channel richness

Which of the following channels of information is highest in channel richness?

a. voicemail

b. memos

c. online discussion groups

d. telephone conversation

e. formal reports

d. telephone conversation

Channels of communication such as staff discussions in the lunchroom, or company "gossip" are considered

a. message context

b. message content

c. informal channels

d. formal channels

e. informal context

c. informal channels

Don has a reputation for not being "straight" with his employees. Their view is that he has a tendency to tell them what they want to hear rather than what is actually happening. This tendency is known as

a. defensiveness

b. information overload

c. selective perception

d. filtering

e. channeling

d. filtering

Lisa is considered to be quite sensitive even when it is clear that someone else is trying to be constructive in terms of making suggestions as to how her reports can be improved. She often react to these suggestions by lashing out at the person who is making them. Lisa is exhibiting

a. defensiveness

b. information overload

c. selective perception

d. filtering

e. channeling

a. defensiveness

Tina is frustrated with Ron, a new employee. She meets with him weekly, and gives him a minimum of 25 new ideas for him to work with during the coming week. Unfortunately, he seems to ignore or forget many of them. Ron is likely experiencing

a. defensiveness

b. defiance

c. selective perception

d. channeling

e. information overload

e. information overload

Sam is a sales representative for Alliance Ltd. who is having trouble explaining the benefits of his product. He has decided to try to improve his communication by examination of the communication process model. Currently, he calls customers on the phone and tells them what new products are available. He then sends the customers their orders via the postal service. His customers frequently return goods because they are not as expected

Sam's customers complain that they don't understand the products that Sam tells them about - often the product is too big or too heavy for their needs. This problem seems to be in

a. context

b. the medium

c. the channel

d. feedback

e. control

c. the channel

The most important aspect of power is

a. it is needed to get things done in an organization

b. it is a function of dependency

c. it tends to corrupt people

d. it is counterproductive

e. it is productive

b. it is a function of dependency

Bases of power refers to

a. power characteristics

b. whether the power position has a good foundation

c. what the power holder has that gives or her power

d. the elements of power

e. leadership characteristics

c. what the power holder has that gives him or her power

If a person decides to employ a coercive base of power, he or she would be most apt to

a. give special benefits or rewards to people

b. have the experience and knowledge to earn your respect

c. make things difficult for people

d. have the data knowledge that you need

e. have the right to expect you to comply with legitimate requests.

c. make things difficult for people

Keisha is considered to be an intimidating boss. It is well known throughout the organization that if you do something wrong in her view, she will get angry and make things difficult for you. What type of power is Keisha exhibiting

a. reward

b. legitimate

c. expert

d. coercive

e. referent

d. coercive

Gino is a very popular boss and his staff will "walk through walls" for him. What type of power does Gino possess?

a. reward

b. legitimate

c. expert

d. coercive

e. referent

e. referent

Yanni has been with the organization for 25 years; even though he hasn't been promoted, he is held in high regard by co-workers who ask for his ideas when trying to solve problems. It is agreed amongst his co-workers that "Yanni knows everything and everything around here!" Yanni possesses

a. no power

b. referent power

c. information power

d. expert power

e. legitimate power

d. expert power

Nicole is abrasive, but she is the boss and employees know she works hard and has earned her management position. When she ask you to do something, you agree to do it because you know she has the right to. What type of power does Nicole have?

a. reward

b. legitimate

c. expert

d. coercive

e. referent

b. legitimate

Whenever someone in the department has to write report about how to market a new product, they typically have to get input from Jim. Because Jim deals with customers on a daily basis he knows what their concerns are and what they want from company services. What is Jim's dominant type of power?

a. coercive

b. reward

c. legitimate

d. referent

e. information

e. information

Lisa works in the Human Resources Department, and everyone tries to do favours for her because she has the ability to give special benefits to employees like free corporate tickets to hockey games. Lisa possesses

a. coercive power

b. reward power

c. referent power

d. legitimate power

e. information power

b. reward power

People comply with _____ power because they fear negative outcomes if they don't comply.

a. knowledge

b. coercive

c. influence

d. persuasive

e. legitimate

b. coercive

If a team leader decides to utilize an information base of power they would be most apt to

a. have the data or knowledge that you need

b. have the right to expect you to comply with legitimate

c. make things difficult for people

d. give special benefits or rewards to people

e. have the experience and knowledge to earn your respect

a. have the data or knowledge that you need

The statement "That person has experience and knowledge that I can respect," describes a person with what type of power

a. referent

b. reward

c. legitimate

d. expert

e. illegitimate

d. expert

Your manager offers you a raise if you will complete additional work beyond the requirements of your job; he or she is exercising

a. legitimate

b. coercive

c. reward

d. expert

e. referent

c. reward

Your physician has advised you to take a series of medications. You comply because of his or her _____ power

a. coercive

b. legitimate

c. reward

d. expert

e. referent

d. expert

Mai grants power to a colleague who she admires and aspires to be like; the power Mai has granted is

a. coercive

b. legitimate

c. referent

d. expert

e. political

c. referent

The production department at RLM Inc. is always in conflict with the sales department because the former accuses the latter of promising delivery dates to customers that are unrealistic. the source of conflict in this example is

a. communication

b. personalities

c. tasks

d. structure

e. management

d. structure

When Antonio gets into a disagreement with co-workers, he often intimidates them with physical gestures and by pushing them. On the conflict intensity continuum, Antonio's behaviour would be closest to

a. functional conflict

b. affective conflict

c. annihilatory conflict

d. personality conflict

e. task conflict

c. annihilatory conflict

The potential for conflict to become actual conflict if

a. group members are homogeneous

b. there is an incompatibility of goals

c. group members are diverse

d. there are differences of opinion

e. there is a disagreement with established company policy

b. there is an incompatibility of goals

Which of the following is not a requirement of conflict?

a. must be perceived

b. over acts

c. incompatibility

d. opposition

e. separation

b. over acts

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about what is called

a. politics

b. consideration

c. power

d. conflict

e. negotiation

d. conflict

Which of the following falls outside the general definition of conflict

a. commonly accepted organizational practices

b. difference over interpretations of facts

c. miscommunication of information

d. disagreement on behavioural expectations

e. incompatibility of goals

a. commonly accepted organizational practices

Ambiguity about responsibilities and accountabilities describes which category of conflict sources?

a. affective

b. structural

c. cognitive

d. cultural

e. communication

b. structural

Conflict that is task-oriented and related to differences in perspective and judgments is

a. affective conflict

b. cognitive conflict

c. dysfunctional conflict

d. structural conflict

e. functional conflict

b. cognitive conflict

Affective conflict is

a. emotional and aimed at a person rather than an issue

b. impersonal and based on issues rather than a personality

c. related to differences in perspectives

d. a consequence of requirements of the job

e. a divergent hierarchy of goals

a. emotional and aimed at a person rather than an issue