IT Specialist Exam Study Flashcards

work from the most simple solution first, then to the more complex

When troubleshooting a computer problem, you should...

documenting a solution

What is the LAST step in the troubleshooting mode?

power supply

If the power switch of a PC is turned on and nothing happens, what component has most likely failed?

POST completed successfully

While a computer is booting up, you hear one short beep. What does this signify?

hard drive

If a computer doesn't boot up properly, and a rhythmic ticking sound is coming from inside the case, the problem is most likely with the hard drive

replace the CMOS battery

If the computer's real time clock does not maintain time accurately

boot from the WIndows Install CD and run the repair process

You have just installed several devices on a computer, and now the computer fails to boot properly. What should you do?

1000 mbps

Typical speed of a SATA hard drive

access more than 4gb of RAM

The main advantage of a 64-bit operating system over a 32-bit operating system is the ability to

CMOS display type mismatch

Which of the following is the most likely reason for a "Date and Time not set" message to appear on a computer screen when it is first turned on?

Verify that the hard disk has been formatted

A recently installed second hard disk drive is not being detected by the system. All the cables and jumper settings are in order. The FIRST troubleshooting step should be to

internal cache memory

The computer's ____ is best used to store frequently used data and programs, because it allows data to be readily added and deleted

AGP

High performance graphics adapters function best in which one of the following types of expansion slots?

I/O (input/output)

NICs are which type of adapter

reinstall the operating system

A newly installed PCIe adapter does not work in the system, even after downloading the latest drivers for the adapter, reseating it, and trying it in other slots. Which one of the following actions should be taken NEXT?

denatured alcohol

Clean electronic connectors on expansion cards, use

RJ-45

Network ready printer has which type of connection?

notify users you are disconnecting the printer

When replacing a network printer, it is most important to FIRST

laser

which of the following printer types uses an imaging drum?

\\stud6\laserJ

which one of the following UNC paths do you use to connect to the LASERJ printer on the STUD6 server

printers

SPOOLING provides for shared access to

Print the cleaning page

If the colors on a laser printed page are bright in some areas and dull in others, which on of the following troubleshooting steps should you take first?

wrong printer driver

you print a document to a printer, but when the document actually prints, it appears as garbage characters. What do you suspect is the cause of the problem?

printer management mmc snap-in

where do you look to see if a printer is in offline mode?

printer sharing requires a username and password

networked pc has file and print sharing enabled, can be seen by other computers in network neighborhood, but nobody can connect to the printer on the computer. Why cant' anyone see this printer?

a paper size adjustment in the paper drawer

if a laser printer pulls multiple sheets from the paper drawer, you should FIRST check

100

what is the maximum distance in meters of a standard 100baseT cable

300 meters

what is a maximum allowable length for a segment of category 5 ethernet cables

fiber-optic

which of the following types of cable offers the highest immunity against EMI?

DC

which one of the following is NOT a type of fiber-optic cable connection

network diagram

which one of the following best describes how physical wires connect in a network

cat 6

which category of UTP cabling is the minimum required for 1000base-T networks?

100

what is the maximum length in meters of a category 6 cable?

fiber optic

Which type of cable should be used if you need to make a cable longer than 100 meters?

single mode fiber

which one of the following cable types would facilitate the longest segment length

core diameter in nanometers

when referring to 50/125 multimode fiber, what does the 50 stand for

align the cable with pin 1 on the IDE device

the purpose of the red line on an ide cable is to

all systems connected to the hub

a hub sends data to

route data based on logical network addresses

routers

arp -a

Which of the following commands displays the Address Resolution Protocol (ARP) on a router?

Differences between a router and a switch